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Extended warranties a waste of money - Tizard

Consumer Affairs Minister Judith Tizard says she been receiving complaints from people talked into buying unnecessary extended warranties.

Ms Tizard said after a "stream of complaints" she looked into the issue and urged retailers to be honest about what they were offering.

"I have sought advice, and it is clear that often when you buy goods for personal use you don't actually need an extended warranty. You are already covered by the Consumer Guarantees Act, so why pay more for rights you already have?"

Ms Tizard said consumers, when buying anything from a television to a digital music player, should ask what extra protection beyond the Act was being offered by an extended warranty.

"If you do decide to purchase an extended warranty get a copy of the warranty and read it -- see for yourself whether it offers you more protections than the Consumer Guarantees Act."

Faults caused through misuse and wear and tear examples of things not covered by the Act.

The Act states that all goods must be of acceptable quality, meaning they are able to last a reasonable time, be fit for their particular purpose, match the description, match any samples and have spare parts and repair facilities available.

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Comments and questions
3

I agree with Minister Tizard; however, bully tactics and unfair trading means that I still tend buy extended warranties.

When I have challenged shop keepers on this issue I have been told that the benefit of buying the extended warranties is that they will quickly resolve the problem with little questioning and, if I don't, then I will have to fight to get any problem resolved and it they will take a long time. How do you fight with that?

would you as a consumer be prepared to pay for a repair that falls outside the warranty period of the supply agent if the repair cost came to 50% or more of the replacement cost of the unit as the supply agent only has to carry the spare parts, e.g. lcd panel failure? The act does not specify the spares have to be priced affordably, but that they are available for a reasonable period after the product is sold.

I can offer the following FREE resources for those interested in Extended Warranty -

1. An EBook called "How to Save Money When Buying An Extended Warranty". This includes a list of tips, pitfuls and negotiation secrets.

This is available for download from
http://www.creatingsuccess.com.au/18.html

2. For those working in the Electrical Appliance Industry there is a free e course available on how to sell extended warranty form
http://www.sellwarranty.com/

These resources are totally free and have been written by Alistair Gray after many years of experience in the Australian Industry.

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