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Half of Telecom's customers hit by broadband outage

UPDATE 9.45am: Telecom says the problem has been resolved. 

Some affected customers might have to turn their modem off and on again to resume service.

The outage was caused by problems with planned server maintenance.


Telecom says approximately half of its broadband customers are having trouble connecting to the internet this morning.

The problem arose early today during planned maintenance on one of Telecom’s broadband servers, the company says.

The problem first hit around 6.30am.

A "portion of affected customers" are back online, Telecom says.

The company is working to restore other connections but has supplied no estimated time.

"The issue was quickly identified and our technicians have been working over the past three hours to resume connectivity.

Telecom is issuing updates via its Twitter account.

A spokeswoman told NBR the problem appeared to be nationwide.

Comments and questions
9

What's the point of putting updates on Telecom's twitter account when you can't log on to the internet to check them!

I know they should hire a giant sky writer and spell it out for all of NZ to see! Or maybe they should hire a blimp with a billboard on it saying there is an outage! They should have organised a mail drop in the areas impacted!

Twitter and online sources are the fastest way of communicating since not all their customer base was taken offline. If they went on any other outbound communication medium it wouldn't have been communicated at all.

NZ Post is in need of some business!

We used twitter, web, Facebook and our call centre messages to inform customers, many have told me they access those sites for information on mobile devices. The brief outage period means the only way of informing customers is these, traditional media won't get the information out fast enough.

Lost without broadband. Haven't you heard of a smartphone? 3G network? Dailup? There are plenty of other ways to access the Internet to find out these.

Lots of people view Twitter on their mobile. Seems sensible.

Er mobile access !!!

Telecom have about 10 outages per day down my way and they say that's within their guide lines ... humph

You mean 10 disconnections per day which only happens to your connection? User error....