Half of Telecom's customers hit by broadband outage

UPDATE 9.45am: Telecom says the problem has been resolved. 

Some affected customers might have to turn their modem off and on again to resume service.

The outage was caused by problems with planned server maintenance.


Telecom says approximately half of its broadband customers are having trouble connecting to the internet this morning.

The problem arose early today during planned maintenance on one of Telecom’s broadband servers, the company says.

The problem first hit around 6.30am.

A "portion of affected customers" are back online, Telecom says.

The company is working to restore other connections but has supplied no estimated time.

"The issue was quickly identified and our technicians have been working over the past three hours to resume connectivity.

Telecom is issuing updates via its Twitter account.

A spokeswoman told NBR the problem appeared to be nationwide.

This article is tagged with the following keywords. Find out more about My Tags

Post Comment

9 Comments & Questions

Commenter icon key: Subscriber Verified

What's the point of putting updates on Telecom's twitter account when you can't log on to the internet to check them!

Reply
Share

I know they should hire a giant sky writer and spell it out for all of NZ to see! Or maybe they should hire a blimp with a billboard on it saying there is an outage! They should have organised a mail drop in the areas impacted!

Twitter and online sources are the fastest way of communicating since not all their customer base was taken offline. If they went on any other outbound communication medium it wouldn't have been communicated at all.

Reply
Share

NZ Post is in need of some business!

Reply
Share

We used twitter, web, Facebook and our call centre messages to inform customers, many have told me they access those sites for information on mobile devices. The brief outage period means the only way of informing customers is these, traditional media won't get the information out fast enough.

Reply
Share

Lost without broadband. Haven't you heard of a smartphone? 3G network? Dailup? There are plenty of other ways to access the Internet to find out these.

Reply
Share

Lots of people view Twitter on their mobile. Seems sensible.

Reply
Share

Er mobile access !!!

Reply
Share

Telecom have about 10 outages per day down my way and they say that's within their guide lines ... humph

Reply
Share

You mean 10 disconnections per day which only happens to your connection? User error....

Reply
Share

Post New comment or question

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.

NZ Market Snapshot

Forex

Sym Price Change
USD 0.7845 0.0017 0.22%
AUD 0.8994 0.0002 0.02%
EUR 0.6203 0.0010 0.16%
GBP 0.4929 0.0003 0.06%
HKD 6.0847 0.0131 0.22%
JPY 84.0120 0.0180 0.02%

Commods

Commodity Price Change Time
Gold Index 1233.8 -1.760 2014-10-14T00:
Oil Brent 85.4 -4.470 2014-10-14T00:
Oil Nymex 81.2 -4.530 2014-10-14T00:
Silver Index 17.4 0.035 2014-10-14T00:

Indices

Symbol Open High Last %
NZX 50 5145.9 5168.7 5145.9 0.33%
NASDAQ 4246.2 4281.3 4213.6 0.32%
DAX 8765.4 8854.4 8812.4 0.15%
DJI 16321.9 16463.7 16321.1 -0.04%
FTSE 6366.2 6403.4 6366.2 0.42%
HKSE 23087.5 23230.3 23048.0 0.67%
NI225 15009.8 15044.3 14936.5 -0.13%