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TVNZ boss on latest igloo delay

UPDATE Sept 19: Sky TV and TVNZ's low-cost joint venture, igloo, has again been delayed - and this time no new target date has been given.

igloo was originally due to launch in June. After a series of hold-ups, its latest target date had been by the end of this month.

A spokesman for igloo told NBR "We still need to iron out a few technical creases before we announce a solid date.

"It is a frustrating situation but we simply have to get the product right before we put it into the hands of the New Zealand public."

NBR understands one faction inside TVNZ favours an ondemand pay TV channel developed by Freeview (and sidelined for now) over igloo. NBR has wondered if incoming CEO Kevin Kenrick has had second thoughts over igloo.

Although not a major commercial play for Sky TV, igloo has major strategic and polticial advantages, as it co-opts its only serious potential pay TV competitor (TVNZ). Punters frustrated by the lack of recording function in the low-cost igloo set-top box can always be up-sold to MySky. But for TVNZ, the lack of recording functionality makes igloo a dead end - a low-cost cul-de-sac for the state broadcaster to park its pay TV ambitions while partner Sky TV dominates middle New Zealand with its grown-up, full-capability product.

TVNZ did not make Mr Kenrick available for an interview but did forward a statement from the new CEO saying he was "totally supportive" of the delay to ensure igloo customers had a great experience.

NBR asked a follow up question: would TVNZ like to see recording functionality in a future version of igloo? A spokeswoman said he would not comment on that point. Questions on device capability had to be answered by igloo's CEO, or the igloo board (igloo has pledged to make CEO Chaz Savage available shortly; Sky TV CEO John Fellet has previously told NBR igloo is budget buyers. A hard drive would blow igloo's target sub $200 set top box price).

Forsyth Barr research director Rob Mercer has previously told NBR ONLINE the igloo delays would have no material impact on Sky TV. The analyst anticipated modest uptake, in line with Sky TV's projections, and the venture was low-cost, utilising spectrum Sky TV already owned, and customers bearing the cost of the set top boxes.

Sky TV says the delays are purely technical, and not related to the Commerce Commission's (now extended) investigation into its content deals and partner contracts.

igloo, 51% owned by Sky TV, 49% by TVNZ, will provide a mix of free-to-air channels, paid channels (accessed on a pre-pay basis for $25 a month) and on-demand, pay-per-view movies, TV shows and sports events.  The channels will be broadcast. Ondemand content will be delivered via broadband.


UPDATE July 25: igloo has confirmed it will miss its revised launch date of the end of July.

On July 10, NBR reported a Sky TV manager saying the launch would now take place in August (see below).

Today, igloo CEO Chaz Savage would not committ to a revised-revised start date, beyond "soon."

The pay TV service - 51% owned by Sky TV, 49% by TVNZ - is "95% ready" Mr Savage says. "Small tweaks" are being made following a customer trial.


igloo launch date drifts further out ... again

July 10: Sky TV and TVNZ's igloo joint venture, originally set for the first half of the year, is now delayed until August.

In December, Sky TV told the NZX the launch would happen in the first half of 2012.

Last month, igloo CEO Chaz Savage said there would be a "slight delay" for the new TV service, with its June commercial launch pushed out to July as final testing was carried out.

Today, majority shareholder Sky TV told NBR ONLINE the date had been pushed out again.

"We expect launch in August, earlier rather than later," corporate communications head Kirsty Way said.

Ms Way said there were now "100 igloo boxes up and running", compared to 25 at the time of the broadcaster's June 25 update.

Cynics see Sky in no particular hurry. With igloo set to yield little revenue (see below), some have seen its main function as tying up the only other major content rights holder (TVNZ) from politically agitating or partnering with a rival.


Analyst unfazed by igloo delay

June 25: igloo has confirmed it will launch its commercial service late July rather than the scheduled late June.

The delay has been pegged on the need to further test the service, rather than its recent political and regulatory flack.

Forsyth Barr research director Rob Mercer told NBR ONLINE the delay would have no material impact on Sky TV.

Igloo's pre-pay model and cost-plus structure mean it will be years, if ever, before the service makes a meaningful impact on Sky TV's bottom line, Mr Mercer days.

In the meantime, there's little cap-ex burden.

With igloo broadcast over UHF frequency already owned by Sky TV, its mix of paid channels drawn from Sky TV's existing pool, customers required to pay in full for their set-top boxes, and a Sky TV marketing manager (Chaz Savage) recruited to run the channel, it is shaping up as a low-cost, low-risk venture. 

Some Sky TV critics see igloo as a cynical move to co-opt TVNZ, and head-off potential competition.

Hint of rebellion at TVNZ
NBR has argued that igloo's lack of recording functionality means it is a useful tool for Sky TV (those who complain about the lack of hard drive can be up-sold to MySky) but a dead-end for TVNZ. (Sky TV CEO John Fellet countered a hard drive model would add an untenable extra $200 to the igloo box's cost.)

And NBR understands there are those inside TVNZ who would prefer the state broadcaster back a Freeview initiative for an on-demand Freeview channel that would include paid content (Freeview has a working model of the concept, which it recently demo'd to NBR). The pro-Freeview camp - a Quixotic minority - will be hoping new CEO Kevin Kenrick sees things their way.

On May 16, the Commerce Commission dismissed complaints igloo was anti-competitive, launched a new inquiry into Sky's contracts with ISPs and  "whether Sky’s agreements for the acquisition of content harm competition by denying actual or potential rivals access to a critical mass of quality content."

Sky TV and TVNZ have committed around $25 million between them to igloo - the majory ofr upfront costs associated with set-top boxes, which will be paid for in full by customers.

In a statement to the NZX earlier this year, Sky TV said it expects 50,000 customers in the service's first year, and a $3 million hit on ebitda, or $1.6 million after tax (to put that in context, in its last full financial year, Sky TV reported ebitda of $322 million and net profit of $120 million).

Igloo's paid channels will include Knowledge, UKTV, National Geographic, Animal Planet, Heartland, Vibe, Food Television, Kidzone24, MTV Hits and Comedy Central.

The on-demand part of igloo's service will work via broadband and feature around 1000 on-demand movies ($3 to $7) and TV series ($3 per episode), delivered over broadband, plus a pay-per-view sports channel.

More by Chris Keall

Comments and questions
12

looks interesting this igloo TV I do like the TV channels UKTV and the others looks to be a lot cheaper than sky just a pity that there is no HDD recorder

Where are the free to air channels 1,2,3,4 prime and Maori not part of the 11 channel mix. Who is their right mind will want all of the 11 channels, certainly not I with no kids and no family. The filth on Comedy is not compatiable with NZ families and those that want a kids channel No mention that I can see of the pre pay cost nor what you get for it. Is their an on set box to pay for, how pleased pensioners your long suffering and original subscription holders, now down to the basic package with No Olympics at all.affordable, will be when this vague waffle becomes something one can read or be told about by those that can .

1,2,3,4, prime and maori are already on Freeview, so there is not point including them again in the paid part.
the igloo box is a freeview receiver

The Olympics are on Prime basically all day so you will get Free to Air coverage. The 11 Igloo Channels are in addition to all the normal free to air channels on Freeview so you won't miss out. Prepay cost has already been announced at around $25/mth, for which you get the 11 channels! Yes there is a set top box to pay for - this has all been previously announced.

Will anyone at Sky be reponding to these postings or are they just a waste of ones time.

Epic fail! I'll stick with tivo - a better product and it can record.

Sky has no real competition, so we shouldn't be surprised when its service is poor, prices are high, and that on the rare occasion it launches a new product, it's delayed and delayed.

Its the worst of Sky, for $25.00 a month, cant see who would want this?
They need to go a prepay option for Sports,,,,, the channels making up Sky Basic are total rubbish, re-runs of rubbish shows, full of adds which I thought the subscription was intended to avoid....

Sky nice attempt at appeasing the regulator but this will kill off freeview. Surely the government needs to stop being manipulated by lobbyists like Sky and grow a pair

why pay for sky when unlimited broadband and bit torrent turns the internet into your VCR? Sky TV is so 90's

what a wasteof time ... save your money and keep igloo's where they belong .... at the north pole

Try contacting IGLOO on their webpage.

It wont work.

I call it how to avoid customers before you even have the system going public.

This is dated 8 sept 2012