Joyce: no plan to axe free calls or throw Telecom to Johnny Foreigner
For what it's worth, Telecom is set to remain a closed shop, and New Zealanders set to share the same local calling plan. Quiet chaps like Tuanz boss Ernie Newman will continue to subsidise "the verbal excessess of your teenage daughters."
This morning, Labour Communications and IT spokeswoman Clare Curran said that "free" local telephone calls were under threat.
Pointing to cabinet papers now available on the Ministry of Economic Development website, which summarise the government’s series of regulatory reviews, Ms Curran said that Telecommunications Service Obligation (or TSO, formerly known as the Kiwi Share) was in peril.
$42 worth of free
The TSO enshrines "free" local phone calls (that is, unlimited local calls under a $42 monthly home line plan); requires any investor seeking a 10% or greater stake in Telecom to gain government approval; requires 50% of Telecom directors to be NZ citizens; and provides for subsidised service to so-called "commercially non-viable" customers in rural areas.
Noting that the Overseas Investment Act is also under review - as announced by Bill English in March - Mr Curran said the ground was being cleared for a foreign investor to take control of Telecom.
This afternoon, Mr Joyce responded:
“Free local calls will not be axed under this government. The idea is not even on the table.
“Likewise, there are no plans to further loosen the rules around foreign ownership of Telecom.”
The Kiwi Share was created at the time of Telecom’s initial privatisation in 1990.
It was designed to ensure that rural customers got the same price landline voice service as urban customers (dial-up internet was added under the Telecommunications Act of 2001, when the Kiwi Share was rechristened the TSO).
It was also designed to ensure Telecom’s new American owners, Bell Atlantic (now part of Verizon) and Ameritech (now part of the recombined AT&T), did not import the Yankee practice of charging for local calls.
Subsidising the excesses of your teenage daughters
Telecommunications Users Association boss Ernie Newman says while the provision was a necessary political sop at the time, it’s time to move past it:
“While there is sentimental value attached to ‘free’ local calling by some, this comes at a price. Surely in 2009 legislating that one phone company (but not others) must by law offer ‘all you can eat’ plans, makes no more sense than a regulation defining the kinds of combo that McDonalds can market.
“And should a quiet man-of-few-words like me, who makes few calls and short ones, be required to subsidise the verbal excesses of your teenage daughters?”
A tax on competition
Vodafone and other Telecom competitors have long-loathed the TSO.
The measure is seen as a roadblock to more varied household plans, given that many consumers would now go for a mobile and landline broadband option now, given the choice to jettison a $42/month voice plan.
Vodafone, Telstra and others also rail against the TSO’s subsidy of Telecom’s service to “non-commercial customers in rural areas”.
Each year, the Commerce Commission works out a TSO charge of around $80 million.
Under the TSO’s bizarre frame work - which one Commerce Commission insider described to NBR as requiring his organisation to “carry out a thought experiment” of how much TSO-mandated service would cost Telecom if it had a separate division dedicated to the task - most of the $80 million is allocated to Telecom itself. But, being purely notional, thought experiment money, nothing changes hands.
But each year, Vodafone still gets landed with the lion’s share of the remaining cost – typically $16-20 million.
Gallingly, Vodafone chief executive Russell Stanners is required to write a cheque directly to Telecom for his company’s TSO contribution (albeit after their annual High Court stoush on the issue).
Tuanz Mr Newman says the non-commercial customer provision is a “tax on competition”. Since the Kiwi Share and TSO were originally drafted new cellular, satellite and wireless technologies have emerged that would allow Vodafone and others to service rural customers economically, if they were given the choice (as Vodafone has long lobbied for).
Telecom recently came onboard a Telecommunications Carriers Forum initiative that calls for the TSO to be technologically neutral, and it seems almost certain that Mr Joyce will drive some reform in this area, say in tandem with his $48 million rural broadband initiative, which is separate to the $1.5 billion urban fibre initiative, and yet to be detailed.
The minister's office confirms a TSO review is now under way and will be finalised by the end of this year.
For Vodafone, the review can't come soon enough.
"Under Vodafone’s reform proposal free local calls could stay but the existing TSO tax on competition would be removed," says external communications manager Paul Brislen.
"In its current form the TSO is outdated, badly distorts the market and means that so called 'commercially non-viable customers' are treated as second-class citizens, locked into slow dial up speeds. For this, the industry pays Telecom a compulsory subsidy of tens of millions of dollars a year.
"The fact is that the Vodafone mobile network already covers the vast majority of these so-called loss-making customers. If there are two or three commercial networks covering these customers today, how can they be described as commercially 'non viable'?
Mr Brislen says Telecom doesn’t invest the TSO levy money it receives in the rural sector.
"What we need is a new mechanism to ensure that rural New Zealand has access to much better Internet service. The current TSO arrangements block this. Satellite and wireless technologies can usually provide much better broadband access than dial up Internet in rural areas."
Should Telecom be foreign-owned?
This leaves the third major aspect of the TSO: provisions that a foreign investor should not own more than a 10% stake without the government’s OK, and that half of Telecom’s directors should be New Zealand citizens.
In the great scheme of things, Telecom is already in the hands of Johnny Foreigner. A majority of its shares on the NZX, and its US depository shares, are held offshore, which is where a majority of the dividends earned by those shares head every quarter.
The issue of course, is broader than ownership: who should control Telecom’s direction, and where its profits are funnelled?
NZX chief executive Mark Weldon favours a closed market and the present heavy government regulation. Lifting it, he fears, could see, say, Telstra, take a controlling interest in Telecom, and run our national carrier out of Sydney.
Joyce's plan: follow the Curran Doctrine
With this afternoon’s pledge from Mr Joyce that “there are no plans to further loosen the rules around foreign ownership of Telecom”, Ms Curran now has little ground for criticism; both politicians are firmly occupying the centre ground.
The larger picture is that Telecom is going through easily the most capital-intensive phase of its existence. It’s 3G network will need further upgrades, it’s only a fraction into its roadside cabinet project, fibre upgrades are needed everywhere, and it’s only dipped its toe into the ocean of expenditure complete transition of its voice network to IP.
It’s disingenuous to expect Telecom to be allowed to follow an aggressive expansion strategy offshore - as it has, buying two telcos in Australia, and investing in the trans-Pacific Southern Cross Cables Networks - and keep our market closed.
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Comments and questions13
You've got the bit about "the Yankee practice of charging for local calls" quite wrong. There are four countries in the OECD that have historically routinely sold 'unmetered' fixed line local call packages (i.e. calls not charged on a per minute basis) to the overwhelming majority of their customers - Australia, Canada, New Zealand and the United States (although Australia, Canada and the United States have routinely charged a fixed fee per call made). Charging per minute (with a fixed minimum charge) is the norm in all other 26 OECD countries (and incidentally, for mobile phone plans the world over). The consequence is that New Zealanders consume five times the number of fixed line local call minutes per account than in (e.g.) Finland, where calls are charged per minute. Indeed, it was the historic 'free local calling' pattern in the United States that engendered the 'uncapped' internet access charges that have subsequently become so popular. It was the success of 'free local calling' in the dial-up internet access market in the four countries (and especially NZ, that had the largest average usage of the 4 in 2001) that led the OECD to endorse unmetered charging for all internet access, to the extent that it has become the norm in most countries for broadband access.
Politics is the reason why free local calls both began and persist in New Zealand. In 1881, the Superintendant of Telegraphs decided that it was too costly for exchange operators to track and bill the calls made between subscribers on the same switchboard. So 'free local calling' was born. When technology increased the size of local exchange areas, and automated exchanges reduced the costs of tracking call activity reduced, 'free local calling' was entrenched in the New Zealand psyche and it became too politically difficult for the government-owned/politically controlled Post Office to change the tariff structure. Indeed, local calling zones (and commensurately the size of toll charges in order to recoup the costs incurred) grew in response to political imperatives so that they became some of the geographically largest in the OECD. Often local call area boundaries were tied to electorates and expanded in conjunction with the degree of marginality of those electorates.
Since Clear entered the market, toll call charges have become more competitive and Telecom has been unable to recoup the costs of free local calling from prices charged above cost in this segment. In addition, since competitive entry in the connection market has occurred (and entry has occurred mostly in the areas where costs are lower than prices - i.e. urban areas) Telecom has lost 'profits' (charges above actual cost) accrued in low cost areas that were previously used to subsidise both extensive free local calling and universal service prices (i.e. subsidies to rural customers). The TSO tax compensates Telecom for these losses. As all entrants have contributed to Telecom's loss of these revenues, all entrants are taxed, in proportion to their market shares. If the TSO was not present, then there would be 'too much' competitive entry - a firm with higher costs than Telecom could enter the low-cost areas, charge the same prices as Telecom but have no surplus from which to pay the tax to Telecom to susbidise rural consumers paying below cost - ergo, society would be worse off with such entry. The tax is designed to send a price signal to entrants to ensure that they do not enter unless their costs are truly the same or less than Telecom's (as well as to compensate Telecom for revenues foregone from which the costs of 'unprofitable' rural connections and high-volume local call customers).
Mr Newman's laudable sentiment that the TSO is past its use-by date is likely correct, but his observation that it is a tax on competition is wide of the mark. As long as Telecom alone is bound by its requirements, the TSO is ultimately a tax to prevent too much competition from occurring. But it is politically too hard to remove it without first having some politically acceptable alternative in place that leaves consumers (notably those in rural electorates and those making higher-than-average use of free local calling) in the same position they are in now - i.e. receiving a subsidised service.
Thanks for your detailed comments.
As you note, US telcos routinely charge a fixed fee per call, something that was deemed too scary for NZ at the time, and possibly is still politically unpalatable now - though it could easily be sold as part of a series of wider reforms.
I live in the country, in Northland. I loathe talking on the phone and I make probably half a dozen calls a month, sometimes not so many.
For this I pay $42 a month.
I am more than happy to pay for my local calls. I suspect I would be quids in.
There needs to be change! $42 per month so that I can make less than a dozen calls and then pay another $50 for broadband. Not good.
I am sure there was a period where you could have a smaller monthly fee and pay for local calls. I wonder why this ended?
There needs to be change! $42 per month so that I can make less than a dozen calls and then pay another $50 for broadband. Not good.
I am sure there was a period where you could have a smaller monthly fee and pay for local calls. I wonder why this ended?
Until recently I was on the "Senior's" plan with Telecom. It was great! Only $24 per month but you paid for all calls. No problem for me as we only use the phone line for recieving 1 fax each day and DSL. After a few years, Telecom eventually found out I was 29, not 65 and they canned it. Still, we saved hundreds of dollars.
If you barely use your phone then my advice is to get the phone connected under the name of a (complying) senior relative, and pay them the monthly $24 phone bill plus an extra $10 for their troubles. If you don't use your phone much you'll save over a hundred dollars a year.
The TSO just gives Telecom the cash, it doesn't require they do anything with it (other than keep it). It shouldn't and doesn't cost $60m a year to provide dial up access speeds to rural NZ.
And if they're so commercially unviable, why didn't Telecom take Slingshot up on its offer to buy the TSO for a dollar?
TSO levies are a compulsory payment of around $20million per annum extracted from Telecom's competitors and paid to Telecom as a subsidy for 60,000 allegedly loss-making customers. Sounds like a tax on competition to me - esp when the Telecom accounts reveal that Telecom's $1billion local service revenue line is one of the most profitable in the business.
@ Chris Keall - are you able to advise what the total foreign ownership in Telecom actually is?
I have tried & failed to get this information from Telecom, both via telephone/email, but they have not been able to advise me of an answer.
I would appreciate an answer & a source to refer too.
Telecom's single largest shareholder is Westpac with just under 5%. Other than that - most of the shareholders have now, and always have, lived outside New Zealand.
Telecom is a New Zealand company - it's major asset base (its network) and almost all of its customers are New Zealand based. But to claim it's some kind of Kiwi-owned company is wrong, even if it turns out the Cullen Fund does own a chunk of it.
What next? Dr Reynolds not an NZ citizen?
When I was in Canada, local calling was free - just as in NZ. I think Mr out-of-date Yankee calling practices would find NZ no longer has such hugely higer local calling volumes than other countries - although we do have pitiful mobile calling volumes.
Without the TSO, rural line rentals may have to rise a little but I would suggest not much. Even the NBR cannot get its facts right on monthly line rental - outside of Auckland, Wellington and Christchurch it is now $46.35 a month! What a great deal for NZ consumers - not! Vodafone offers free local calling to anyone within its coverage area for just $25 a month. It is nonsense to suggest that competitors need to pay some kind of entry tax to Telecom to stop inefficient entry.
free calls
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