Member log in

McAfee offers financial compo for duff virus update

In a statement posted to its website overnight, US antivirus software company McAfee said it was “committed to reimbursing reasonable expenses” for those hit by its duff online update last week.

The update caused some customers’ computers to crash, or fall into a cycle of endless re-starts.

But don’t start typing your angry note just get. The company added a vague timetable for its commitment: “Steps to process your reimbursement request will be posted in the next few days. Please check back here in a few days.”

Another catch: the offer to reimburse expenses applies only to home and home-office customers.

McAfee is still figuring out how what kind of offer it will make to business customers.

Here, those included TVNZ and the NZ Herald, whose IT staff spent most of the day painstakingly restoring hundreds of computers.

But there is some immediate good news for all McAfee home users: “If your PC was rendered inoperable or severely impaired as a result of the faulty file released you are eligible for a two year extension of your existing McAfee subscription free of charge,” the company said in its online statement.

McBorked
The update inadvertently paralysed thousands of PCs, who needed tech support to get up and running again.

Like its arch rival Symantec, and other security software companies, McAfee constantly pushes out updates to its customers over the internet, the better to keep up with the latest threats.

An update sent out last Tuesday (NZ time) went horribly wrong, rendering PCs running Microsoft Windows XP inoperable.

PCs running the newer Windows Vista or Windows 7 were not affected.

The older Windows XP is much more prevalent in large organisations, while consumers are more likely to be on Vista or 7.

Comments and questions
2

Your penultimate paragraph omits to state the fact that computers using Apple or Linux operating systems were not affected.

McAfee's update was for those using Microsoft Operating System software. This brings to mind that the commonly used statement "computer virus" should be replaced by "Microsoft Operating System virus" so that readers will be made aware that there are methods of running computers that will be more integrity effective than reliance on virus protection updates.

I quote an extract form a knowledgeable source written just a few days ago:
“The London Stock Exchange switched its system over from Windows to Linux a year or two ago following a similar attack. The New York Stock Exchange has been run on Linux for several years, for the same reason. The bad guys are increasingly targeting large corporation with increasingly sophisticated attacks. These attacks cost them millions of dollars, and place their proprietary software and data at risk. As these attacks continue to increase exponentially in number and severity, we will see more and more of the world's largest companies jumping off the Windows ship, in self-defense. We may not have reached the tipping point [change to Linux] yet, but the pace is accelerating, and the day will come, sooner rather than later.”

The attack referred to was that suffered by the Waikato Health Board.

Another source made the comment:
“I was at a term store down across from the docks and the owner showed me a flimsey from a magazine and the thrust was that the number of REAL bad stuff, virii, trojans you name it, not just "stuff" has increased by a factor of like FOUR in the last year alone,
The thing is that most of these are slightly altered clones of a prototype, but problem is that it doesn't matter if it is a modified clone or something totally new, the thing still has to be dealt with, which takes time, person power and money.”

When the whole world switches over to Apple or Linux, will the world be virus-free? No. The viruses will then be written for Apple and Linux platforms and where will be the massive resources of Microsoft to create and push out updates in a short period of time? We will all be relying on the good graces of hobbyists and enthusiasts to secure the world's computers.

When smartphones became popular and were mostly running Symbian OS, viruses for these were created. Now that the Apple iPhone is the most common smartphone (by browser statistics) on the web, malware is being written for it at a phenomenal rate. Apple had to patch a gaping hole in the iPhone TXT app which allowed multiple TXT messages to be received and reassemble malignant code without the user's knowledge.

Just this year Safari got PWNed again, just like last year.

Linux will never get traction among consumers because it is too difficult to use for beginners. You have to assemble it using programming skills, hence the <1% popularity of it. Sure some of the features are cool, but Window 7 is where it's at and with some simple care and attention, users can stay virus free quite easily.

I've uninstalled McAfee crapware from my Sony Vaio, I don't like it.

Post new comment or question

Login to use your NBR member name
Full HTML is not supported but you can use the following tags in your comments:
Link: <url>link</url>
Quote: <quote>text</quote>