A new trend is emerging as tech-savvy Kiwis change their shopping habits.
About 15 in every 100 adult New Zealand shoppers with internet access are looking at items in stores – then buying online.
And nearly seven in 100 are buying online from a different retailer than the one who showed them or let them try on items.
A new HorizonPoll survey of 2425 New Zealanders nationwide finds that 14.6% of adults are indulging in what is known overseas as “showrooming”.
That equates to about 425,000 adult shoppers.
After visiting a store:
- 5.6% of adults with internet access bought online from the same retailer in New Zealand (about 159,000 people).
- 5.9% bought online from a different retailer in New Zealand (about 168,000 people).
- 3.1% bought from a different retailer overseas (88,000 people).
Overall, the survey finds 74.5% of adults with access to the internet are buying retail goods online in New Zealand and 41.1% overseas. Only 20.2% of adults with access do not buy retail goods online.
Horizon Research manager Grant McInman says the survey finds overall that more than 2.1 million adults in New Zealand with internet access are retail shopping online from local retailers.
In comments to Horizon, those shopping offshore say that they have little sympathy for local retailers who do not compete on price.
Some retailers have reportedly considered charging a fee for trying on clothes in store.
Horizon says this might concern the 5.6% of adults who are viewing or trying items – then buying from the same retailer online later.
This article is tagged with the following keywords. Find out more about MyNBR Tags
Most listened to
- Tim Hunter on why Veritas is doing it the hard way
- Matthew Hooton on whether Steven Joyce will be the next national leader
- Rodney Hide on why all city planners should be fired
- Nevil Gibson discusses his latest Editor's Insight on films
- The NBR crew throw around some of the week's top stories
- Rob Hosking breaks down the political and economic week that was
- "A tragedy" - David Farrar on his disappointment with Simon Bridges
- New F&P product pipeline exciting, says Macquarie senior investment adviser Brad Gordon
- Taupo Motorsport Park executive director Tony Walker on the park's rebranding
- NZIER senior economist Christina Leung on why she does not think the OCR will hit 2%
- NBR's Cameron Officer talks about the NBR Car of the Year 2015
- John Barnett on Brewer: ‘Boy, has he got a bit to learn’