Reynolds to front on XT this afternoon
Telecom says all 450 XT cellsites affected by yesterday’s outage were restored as of 3.45am today.
READ ALSO: First blood: Telecom CTO falls on sword
The failure, which began around 4pm yesterday, affected all XT customers Taupo southward, or around 200,000.
Voice calls were “significantly interrupted”, in Telecom’s words, while txt and mobile data were affected “to a lesser extent”.
Reynolds to speak
A media advisory issued at a quarter after midnight last night said the company’s chief executive, Paul Reynolds, would make an announcement about XT in Auckland this afternoon at around 3pm.
No further details were given - including even the location or timing - but in an email to corporate clients sent at 3.45am this morning, Chris Quin, chief executive of Telecom’s IT and telco services division, Gen-i Australasia wrote that he and other executives would be working on a new XT action plan this morning.
Fire fighting
Earlier, Telecommunications Users Association boss Ernie Newman told NBR: “All this has the appearance of fire fighting rather than systematic remedial action. Users need more assurance that Telecom is getting the underlying issues isolated.”
Yesterday’s outage, was the network’s fourth, following major XT failures in December, late January, and again last week as an upgrade designed to make the network more robust went awry.
Mr Newman said XT’s problems were fast becoming a national economic issue and a public safety issue, and told NBR the government needed to start asking Telecom hard questions about the network.
Telecom has yet to comment on the cause of yesterday’s problems, which came in the wake of the Friday still-unexplained resignation of Alcatel-Lucent’s New Zealand country manager, Steve Lowe.
Telecom (NZX: TEL) shares were down one cent to $2.34 in early trading.
Signup to free NBR email alerts here
Back to home
Back to top
Print
Email
Share
Delicious
Digg
StumbleUpon
Reddit
Google
Yahoo
Technorati
Scoopit
NBR SERVICES
SUBSCRIPTIONS
Sign up for NBR subscriber content or email alerts
Latest
Comments and questions15
it is telling that no time / location has been confirmed - suggests there is a real fear of a direct media / public backlash - most likely to be highly staged
I think its more than a bit over the top for Mr Newman to say "XT’s problems were fast becoming a national economic issue and a public safety issue"
The issues I have no doubt will get resolved and will become a dim and distant memory. Whilst I am now asking myself why is it we are so obsessed with telecom bashing and why does it need to make headline news? We call the Pom's wingers, personally I think us Kiwi's are way ahead of them!
We are lucky to have such good telecommunications service in our wee back water island miles away from anywhere - lets just be thankful for that instead of complaining all the time!
I have a back-up 2degrees SIM for times when my primary network might not be able to provide service. A bit like taking a different route to work because of road-works.
Are you sure you don't work for Telelcom in PR? ...the company offers a service where continuity is expected, and hey, this has not been intermittant, this is a real ongoing issue for users and is having a real economic impact on a lot of businesses. Bottom line. Find the issue and fix it Telecom!
I'm sorry, but with people like you around, NZ will always be "a wee backwater island" If you pay good money for a service, surely the least you can expect is the service that you are paying for. It's like paying for something on Trade Me and never receiving it.
your attitude will condemn NZ to be a 2nd rate economic performer.
hope its to say he is using his bonus to compensate customers
looks like it symbolises Telecom's management running around in circles
it symbolises all the XT wiring all ballsed up?
Your comments are pathetic Scott. Mr Newman is bang on the mark. The continual XT failures are no different to having a major power cut. The other issue I have is that this "wee back water" that you describe us as, is paying excessively high mobile user charges for poor service and a network that doesn't deliver. You maybe happy to accept the current situation Scott, and I can only think that you are represnative of the idiots that built the XT network.
More like having to take a different route to work because the road was so poorly built and maintained that it collapsed without notice? Don't you think?
STUFF just advised that "calls to emergency services to help a student who was attacked at a Christchurch mall failed due to the latest Telecom XT network outage."
Godod on you Mr Mount. you are the only one there with the courage to be accontanle for this debacle. however I am a bit disappointed that your ex org seems to be scapregoating you alone for this.
Where is the accountability above you?
he was the chief TRANSFORMATION officer due to finish his contract in the middle of the year.
It's a cheap win to push him out into traffic three months early.
So, what do you do at Telecom? Or maybe work for one o their spin doctors? Reality is that they have opted for inferior technology and their provider has also dropped the ball. May have been 'cheaper' but its going to cost Telecom heaps!
Post new comment or question
To share this article, click on a service below