Telecom fibre foul-up sees 5000 Auckland customers lose broadband

While Telecom celebrated its rebranding campaign, round 5000 homes and businesses in east Auckland spent most of Monday without broadband early morning to 8pm in the evening.

“There was a fibre optic cable damaged this morning about 2km from Otara, which meant about 5000 customers around that area have lost DSL broadband,” said Telecom spokesman Ian Bonnar late yesterday afternoon.

DSL runs over old copper phone lines, which in turn feed into Telecom's fibre network.

Telecom customer Murray Hunt, director of AVW/CINZ, based in East Tamaki - a key business and light industrial hub - told NBR his company lost its internet connection at 9.40am.

AVW sells AV and broadcast gear, and the company was able to “jury-rig a satellite VSAT connection on our roof so our people could get some work done,” said Mr Hunt.

Others weren’t so lucky.

At 4.15pm, with his landline broadband still down, Mr Hunt called Telecom’s help desk. He says he was told that the problem, affecting connections in Botany Downs and East Tamaki “was getting larger and larger”. It was now affecting 13,000 customers

Buddy, I can spare you some broadband
Mr Hunt said he found the blackout ironic, in that Telecom's new network service contractor, Visionstream, had an office just six doors down the road.

"I wonder if they have service? Maybe I should offer them a link?" said the director.

Telecom's Mr Bonnar said the Visionstream-related industrial dispute had no impact either way on the speed with which the fibre cut was being addressed.

“It usually takes a few hours to locate, prep and then rejoint a fibre cut,” said Mr Bonnar. Voice and mobile services were unaffected.

The fault was finally fixed at 8pm.

The cause is still unknown.

Telecom's broadband terms and conditions only allow for automatic compensation if a broadband outage lasts longer than 24 hours.

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7 Comments & Questions

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Is it cause unknown, or cause due to Visionstream contractors in a hurry to make any money.
Fibre cut it's self ?


If Telecom contract services out to Visionstream then Telecom have to take the heat............


of course they make they're own faults? what else will they make money? they where contracted to fix faults? no faults,no pay. the public can even "SUE" telecom for giving false advertisement. they said they "HIRED" vision stream for better service. yeah right. bitter service. the guys I know who can fix that fault for 30mins. are already gone to Oz and Some moved on AWAY as possible from telecom. We already changed our lines and data. Even I used other mobile service. Saw the new logo? same operation telecom has. confused and messy. If I got some stocks,I'll be pulling out and Invest to much senser things.


It is possible, some extremist elements & sleeper cells in NZ who may have connection to like guys who have been damaging under sea Broad band connections in the Mediterranean Region in the past, doing so. There is a purpose behind this & in addition to cause disturbance in the country. These days one has to take all angles. Not just within the Region.


It was al kai dah.Their fingerprints were all over it.


wow,somebody taking too much P these days. getting paranoid and stuff.hehehehehe! that's bad for your health boys


few hours?hmmm? got OTDR (look it up on the net)that detect the cut exactly where it is?say 5 mins. hehehehehe!drive to where it is,hmmm like 2 hours(depends on the distance,say driving around auckland area). set up for 30 mins. and splice the cut for 15 mins. viola! what amatuers you've got. that's why you are behind other countries. 8pm it was fixed? i don't know,somebody's making money out of it,and the customers are loosing.


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