Telecom's horror day ends with website outage

For Telecom, today at least, bad things happen in threes*.

At midday there was a profit warning.

This afternoon the announcement that 200 managements jobs would go.

This evening, Telecom's main website,, is down.

At 7.37pm Grant Smith told NBR he had been trying to access the company's site for 46 minutes. [UPDATE: Telecom's website came back online after 9.40pm. The company posted an all-clear at 9.53pm.]

NBR could not also not access the site, and the outage was confirmed by

Another user, developer Dave Dustin, related how he was called by a Telecom marketer this evening. The marketer subsequently emailed Mr Dustin a link to Telecom's website for further details on an offer. Whoops.

Telecom did not immediately respond to NBR's queries.

At 9.14pm, the @TelecomNZ Twitter account posted: "We are experiencing issues with the website. currently unavailable but we're working hard to resolve this."

Telecom's website is used for everything from marketing to managing accounts to investor relations.

"The story I heard was that the $39 domain renewal fee didn't make it through the Telecom budget meeting," remarked one internet wag.

* Mr Smith later pointed out that NBR's coming-in-threes metaphor, though catchy, was technically incorrect given the Commerce Commission financial statement issue earlier in the day.

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9 Comments & Questions

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Telecom only just tweeted at 2114 this message: "We are experiencing issues with the website. currently unavailable but we're working hard to resolve this. ^JL" this was *at least* 2 hours 21 minutes AFTER the fact!

Is everyone at Telecom NZ asleep or something or drowning themselves in sorrow tonight?


maybe the xtra website is linked to one of Telecom RNCs


I feel sorry for telecom having a big run of bad luck - I'm sure if we all hung over other companues in NZ like the vultures we are being with Telecom there would be similar problems occuring daily, they just don't reach media for everyone to slander...


This company is becoming a real worry - it is very sad to see but it has been coming for a while in my opinion. Their customer service is the worst I have ever seen.


Very apt. "Oh what a mess we're in !"


Hopefully they were not hit with the same DDOS that hit Opus In AUSSIE


If Paul Reynolds gave up 90% of his salary(purported to be $7million) to get the company on the right path he may be able to keep the rest of the knowledgeable staff currently employed. If he is successful, perhaps no one, including me, would begrudge his outlandish remuneration package.


muhahaha, I find it hilarious watching Telecom self destruct, most of their problems stem from their monopolitic approach to their operations, customers, telco market, govt etc..good luck to them in this fast changing telco environment..bring on ultra fast broadband!


70% of tech. working for Visionstream in the Auckland area are not Kiwi's.Tech. on works permit will do anything to get their PR---Once they are in,they will be gone.God help Telecom in 1-2 years time.


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