Telecom's 'Mr XT' quits
The string of XT failures has claimed its third major scalp.
Telecom's Florida-based director of mobile, the American Paul Hamburger (number 15 on NBR's tech power list) will not renew his contract.
Spokesman Nick Brown told NBR Mr Hamburger had chosen not to renew his contract when it expires on July 8 "for a mix of personal and professional reasons."
Telecom flatly denies any link between its director of mobile's departure and its various problems with XT, but has refused to make Mr Hamburger available for comment.
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Mr Hamburger's departure was first raised as a possibility by Craigs Investment Partners analyst Geoff Zame in a February 23 NBR story (which also canvassed the probable departure of Telecom board member Ron Spithall, former head of Alcatel-Lucent Asia-Pacific. Telecom, so far, is standing firmly behind Mr Spithall).
AWOL: iPhone
Mr Hamburger - one of the prime movers behind Telecom's mobile network, and promoted by the company as "Mr XT" pre-launch – was controversial even before the recent string of four major outages.
Analysts frequently groussed about his failure - as Telecom's handset and roaming go-to-guy – to secure Apple's iPhone, despite Vodafone NZ's carrier contract being non-exclusive.
Supersize commute
Mr Hamburger also drew flack for his ultra-long distance commute, which saw him spend about two-thirds of this time with Telecom in Auckland, and the remainder at his home in Miami.
Telecom chief executive Paul Reynolds recently defended the American's unusual arrangement, saying that even when Mr Hamburger was not in-country, he was "on the phone through the night".
Mr Hamburger was initially appointed in July 2008, with his 12-month contract rolled over in July 2009.
Mr Brown said Mr Hamburger would work out his notice until July 8, dividing his time, as usual, between New Zealand and the US.
His work here is done
“With the launch and consolidation of XT behind us, Paul has made the choice to move on from Telecom at the end of his current contract period," Telecom Retail chief executive Alan Gourdie said in a statement.
“Paul Hamburger led Telecom’s retail mobile operation, responsible for such areas as product management, plans and pricing, handsets and supply chain, retail promotion and sales, as well as roaming partnerships and services.
“Paul’s responsibilities did not include the building or management of the XT network infrastructure."
Scalps one and two
Telecom CTO Frank Mount (also an American) resigned on February 23 in the wake of the fourth major XT outage, with Dr Reynolds making it clear he was ready to accept the XT architect's letter.
Alcatel-Lucent's New Zealand country manager Steve Lowe fell on his sword the same day.























Comments and questions13
Whos next to go? Dr Reynolds? I wonder what would happen if some kiwis were left in charge up there at Telecom?
The rats are starting to jump the sinking ship , or is it those in the know running before the Axe man
More lies from Telecom NZ about XT and the coverage foot print!!
Telecom has a culture of extravagance and greed. Flying a man back and forth from Florida, putting up with his demands regarding diet and housing and paying him a million dollar a year salary to stuff it up as badly as Hamburger has is a nonsense.
How many more exec members are being paid outrageous relocation fees, travel costs and housing costs that far exceed their worth? Bonus is one thing, rorting the system and taking money off the shareholders in this outrageous fashion is simply not acceptable.
Vodafone staff and fan-boy comments aside I think the media is flogging a dead horse. XT is old news. If there was another outage you might have a story but this is a pretty lame attempt to sex up what is pretty pedestrian news
Vodafone head of networks resigned last month, wonder if that's where he's headed...
Telecom staff and fan-boy comments aside this is still a big issue and isn't old news at all. If there is another outage you not only would have a story but you'd have the resignation of the CEO. This is the biggest c*ck-up in the telecommunications industry anywhere in the world so yes, it's really news. No other telco has ever managed to cut off so large a percentage of its customer base time and again and kept their jobs.
But hey, thanks everyone on Hereford Street for such a fun time.
Who Greame Hart, Karl Icahn, Tony Gibbs or someone please stand-up. Take over Telecom and clean house!!!
In the end the responsibility for XT and Telecom's woeful performance lies with Kevin Roberts & Co. They need to go!!
If Telecom was run properly, the gov't did not use it as a punching bad and had Directors with skin in the game & know what they are doing, the shareholders would be rewarded. Unlike that will happen unless the shareholders get an activist shareholder or a takeover offer.
Paul was brought in by Frank and when Papa Smurf is gone, of course the baby smurfs have to stand on their own 2 feet. Paul was the Chief Commercial Officer whereas Frank was the CTO of C&W. It is very common that the people at the top often bring in their mates with them. Of course the boys look after one another (aka their pay and perks are well look after).
Telecom launches a fancy new high-speed mobile internet network in mid-2009, one of only 3 networks* in the world that is perfectly suited to the iPhone so there would be a real advantage over Vodafone for the iPhone which is the biggest mobile phenomenon ever and really the embodiment of the mobile internet AND a new model came out in mid-2009 (being the iPhone 3GS) -
And Hamburger couldn't get it for Telecom? Or worse - chose NOT to have it?
New Zealand is the ONLY market outside of the U.S. with only 1 iPhone mobile operator - Aus has 4.
So how about the iPad - I wonder if Telecom will just let Vodafone have that market as well? Simply incompetent...
* the others are AT&T and Telstra
XT should have the iPhone by now and that it doesn't is ridiculous, yes, but the iPad is a whole different kettle of fish.
The NZ market for the iPad is tiny at best and I would not be surprised if mobile networks don't bother as it isn't a phone but an eReader merged with a simplified notebook. How many eReaders are on sale in NZ? It's better suited to the retailers who sell the iPod Touch. Both Vodafone and XT have data plans that can be used with an iPad bought from a retailer, all you need to purchase is the microSIM.
Telecom should concentrate on getting the 850 MHz versions of the Google Nexus One and the Sony Ericsson Xperia X10 to restore some credibility.
I wonder how the explosion of internet phone / IP PBX will affect the telecom industry. This is yet another assault on their one-time monopoly. It should be a win for the consumer.
Internet phone is gonna be huge, I mean who wouldn't want to use fast, cheap (often free) service to call people instead of paying through the nose for a landline. 2gts.