TelstraClear cable out in Christchurch

Free audio stream, including stories that are padlocked on our site. Listen on any device, anywhere. Updated twice daily. The audio stream takes several seconds to start on Android devices.

Launch Radio player

TelstraClear says it is slowly reconnecting customers to its cable service in Christchurch.

An outage hit TelstraClear's cable service in Christchurch in the early hours of this morning.

Around half the company's cable connections in the city, or about 13,000 customers, were affected, a spokeswoman told NBR.

"Customers are slowly gaining reconnection and we are focused on speeding that process up," the spokeswoman said.

"Once the service is back up to its full potential we'll fully investigate the issue and take steps to stop it from re-occuring."

This article is tagged with the following keywords. Find out more about MyNBR Tags

Post Comment

4 Comments & Questions

Commenter icon key: Subscriber Verified

"... early hours of this morning?"

Nope, longer than that. No cable internet at my Chch home since 1pm Sunday - 28 hours so far. And 15+ minutes to get answered by a human on their phone line when it started.

May start looking around for a good alternative provider...

  • 0
  • 0

I agree with previous poster!....I am in Christchurch and my internet went out at around 1pm Sunday 1st Aug.......and still waiting for it to come back least a 30 min wait to talk to anyone!..............................over 24 hours.......that's ridiculous!

  • 0
  • 0

Agree with the others. My internet went out at around 1pm Sunday not just this morning. Is going now about 30 hours later. Not acceptable.

  • 0
  • 0

and wondering what Telstra Clear will be doing to compensate customers for this XT like failure

  • 0
  • 0

Post New comment or question

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.

NZ Market Snapshot


Sym Price Change
USD 0.7565 0.0029 0.38%
AUD 0.9678 0.0022 0.23%
EUR 0.6761 0.0030 0.45%
GBP 0.4900 0.0010 0.20%
HKD 5.8674 0.0223 0.38%
JPY 90.5050 0.5230 0.58%


Commodity Price Change Time
Gold Index 1209.6 4.680 2015-02-26T00:
Oil Brent 60.0 0.310 2015-02-26T00:
Oil Nymex 48.3 -2.720 2015-02-26T00:
Silver Index 16.6 0.150 2015-02-26T00:


Symbol Open High Last %
NZX 50 5861.7 5878.5 5861.7 0.29%
NASDAQ 4985.0 4989.2 4987.9 -0.46%
DAX 11337.1 11401.7 11327.2 0.66%
DJI 18224.4 18239.4 18224.6 -0.06%
FTSE 6949.7 6967.2 6949.7 -0.04%
HKSE 24902.6 25102.0 24902.1 -0.32%
NI225 18844.3 18865.4 18785.8 0.06%