TelstraClear wins ACC contract, displacing Gen-i

TelstraClear has added its stable of corporate clients ahead of its pending acquisition by Vodafone.

ACC is moving its fixed voice and TollFree services to TelstraClear, the company says.

The TelstraClear contract was effective from 2 April 2012, with the Aussie-owned carrier displacing Telecom's Gen-i.

The three-year deal includes access to "advanced voice biometrics", the system that TelstraClear introduced for Inland Revenue last year, the company says.

ACC and TelstraClear refused to comment on the value of the contract.

TelstraClear’s government clients include New Zealand Customs, Inland Revenue, the Ministry for Primary Industries (previously MAF) and the Defence Force. The company is also telecommunications supplier to many of New Zealand’s largest enterprises, including the BNZ, Tower, Westfield, ASB, The Warehouse and Toll.

The Commerce Commission is due to make a decision on Vodafone's application for clearance to buy TelstraClear this Friday, July 27. 

However, a spokewoman said it was likely due to the complexity of the deal that the regulator would seek an extension. A source close to the process told NBR approval could take anywhere from four to nine months.

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4 Comments & Questions

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ACC is moving its fixed voice and TollFree services to TelstraClear - terrific.

Vodafone is planning to kill off the TelstraClear brand and removed it from the market over an 18 month period after the acquisition (which is what they did to ihug many years ago).

So that means ACC will spend tens of thousands of dollars printing new buisness cards, letterheads, envelopes, compliment slips, website re-designs, brochures, newsletters, promotional products, presentation folders, paper-based marketing tools etc when they need to change their phone numbers, toll free numbers, email addresses etc after the brand Telstraclear cease to exist. In 18 months time.

ACC, well done. Good to see how you spend our hard earned tax dollars.

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Why would ACC use the TelstraClear brand for their own phone numbers?

This is for the voice minutes and related back end provision, nothing to do with email or branding and ACC could change to another party with the same phone numbers whenever they wish (subject to transition costs etc).

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No consumer nor business will have to change their contact details on the account of Vodafone buying Telstraclear. Besides, number portability has been working well in the NZ for the last few years.

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With the impending acquisition of Telstraclear by Vodafone there is probably a new scheme to be announced to retain/gain customers,no doubt including UFB
liberte

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