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Vodafone all out of iPhone 4, Apple on slow boat

Apple's promised July 30 launch date turned into an iFarce.

Although neither Vodafone (initially) nor Apple (still) would come clean, the iPhone 4's NZ launch has effectively been delayed by nearly a month.

The four-hour launch
Just four hours after finally going onsale at Vodafone stores yesterday, after a chaotic morning, iPhone 4 disappeared again.

The handset went onsale at a small number of Vodafone retailers at midday yesterday, with only customers willing to to sign a 24-month contract allowed to buy.

The restriction didn't stop queues of around 50 forming outside various main street stores as word spread around the internet that the phone was about to go onsale.

But just four hours later, it was sold out.

Many in the queues tweeted to complain that there were only a tiny number of handsets 

Vodafone spokesman Paul Brislen described the result as "just astonishing", although without an indication of how much stock was available for sale, it's hard to gauge the exact level of astonishingness.

Vodafone online: "in the coming weeks"
On Vodafone's iPhone 4 website, as yesterday, there is a message saying online sales will begin "in the coming weeks".

Apple online: three weeks 
Apple opened its NZ online store for iPhone orders last night. Delivery (with free shipping) is promised in around three weeks.

The Apple Store-only sales period (which makes Vodafone handset subsidies irrelevant, for the moment) is a boon for Telecom and 2degrees, who both have iPhone 4-compatible Mico-SIMs onsale, and are actively trying to steal iPhone 4 customers from sole official carrier Vodafone.

No handset subsidies will be available until Vodafone begins taking online orders, or the iPhone 4 returns to Vodafone retail.

Bumpers: September 3. The cause the delay?
Earlier customers told NBR they were referred to Apple's website or a dedicated iTunes app to claim their free bumper case (the company's solution to the so-called Grip of Death reception problem).

One who ordered his iPhone via Apple's website claimed he was not offered a bumper at any point in the transaction.

Those who ordered bumpers online Friday were told the deliver date would be September 3 (see Apple's official bumper offer page for New Zealand here).

Which begs the question: is Apple short of iPhone 4s? Or bumpers? Or both?.

White out
An Apple spokeswoman told NBR the white model of the iPhone 4 will not be available until later in the year due to manufacturing difficulties.

More by Chris Keall

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Comments and questions
13

if it's anything like in the UK, vodafone customers will be waiting for a month. we're still waiting for our iphone 4

That single store that had a queue of 50, the shop had a total of 4 iPhones. Big deal...

They only allowed people who were signing new 24 month contracts. It was moving extremely slow as they were getting contracts filled in checked processed for EACH person. my collegue and I were in the line for 40 mins, only to have someone come out to say that we can't resign our contract either and only new contracts will be accepted regardless of if we our old ones have expired. We had no choice but to leave.

went in, re-signed my contract for another two years, got my SIM swapped over to a Micro and walked out with my new phone.

Maybe you just asked the wrong question?

Wouldn't buy one due to the price. Its 50% cheaper in the States

To anyone who bought an iPhone 4 on Friday - did you get offered a free bumper case? Email me ckeall@nbr.co.nz. Thanks

I see XT people have to go to Apple to get their IP4

that's not how Apple is rolling them out.

Instead you have to (assuming you have signal of course) download an app, fill in the details and get it posted to you when Apple's good and ready.

Can you imagine any other company getting away with this?

Surely it's time for a change of guard at Vodafone. What's Stanners playing at? Never seen anything like it in all my years in marketing. Come on guys - Communication 101 ! Is NZ just too insignificant for Jobs to worry or are we going to see some fireworks?

Apple/ vodafone what a joke........We have all been had!!! I live in the Hawkes bay and we totally got left out of the iPhone launch. We should all vote with our feet and look at other phones! There are other options.

you'll all queue up to buy them when they come back on sale and Vodafone will continue to put up with Apple's rubbish and this kind of nonsense will continue for another few years yet.

vote with your wallets. There are plenty of options out there.

it ma be 50% cheaper in the USA, but that's for a phone locked to AT&T, and is part of a 2 year contract.

To use it on any carriers here you'd need to exit the contract and crack the phone.

I'm skipping the whole sorry iphone mess and going Android. Its a truly open eco system, not a steve jobs ego-system.

Face it folks, Apple are the new Microsoft, Microsoft are the new IBM and IBM is beneath contempt

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