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Whitcoulls absorbs Borders, honours gift cards

The Norman family's James Pascoe Ltd says its salvaged chain of Whitcoulls and Borders bookshops will honour all unexpired Whitcoulls gift cards and vouchers at full face value.

A total of 64 Whitcoulls Borders stores have been sold to Pascoe's, after the previous owner REDgroup, called in voluntary administrators, and the five Borders stores are expected to be rebranded as Whitcoulls.

Whitcoulls gift cards and vouchers would be honoured as a "thank you" to loyal customers, the company said.

A condition of the purchase out of administration was the transfer of the majority of the Whitcoulls leases to the JPL Group.

Ian Draper, former managing director of Whitcoulls and then the REDgroup, will be managing director of Whitcoulls and the James Pascoe group said that all companies in its group would add "considerable resources" both in the short and longer term to rebuild the books business.

"The challenge is to make the Whitcoulls business and its product-offering relevant and desirable, to refresh the stores, re-motivate, listen to and involve its team members," the company said.

The Norman family, owner of the Farmers department stores and Australasian jewellery stores -- Stewart Dawsons, Prouds, Goldmark and Angus and Coote -- has not disclosed how much it paid administrator Ferrier Hodgson for the book businesses, which employ about 900 people.

Ten Whitcoulls stores at New Zealand airports -- five in Auckland, two in Wellington and Christchurch and one in Rotorua -- were sold to travel retail specialist LS Travel Retail Pacific to be renamed under the new owner's Relay brand.

The Bennetts chain of eight stores located in New Zealand universities was bought by an company owned by private Kiwi investor Geoff Spong.

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Comments and questions
11

Good move honoring gift cards at full face value - I might consider shopping there again now I know they actually value loyal customers.

That's a nice sentiment of you, but is their offer really as generous as it looks?

Is it actually valuing loyal customers? Or are they just doing what they should be doing anyway - acknowledging that customers have already paid that $?

They've really managed to turn this around. It's not exactly a 'thank you'. It's what they should be doing in the first place.

I'm not going back based on that offer. I don't dislike them, but they haven't won me over. Luckily I don't have vouchers.

Shop independant, NZ!

Well done! Hopefully the new owners will also support NZ writers and manufacturers!

Yes support NZ writers but also remember Graeme Lay. He who wrote the snivelling little kick-them-while-they're-down piece in the NZ Herald. Let's not support his kind.

Are they honouring Borders gift cards too? I've been keeping mine (£100) awaiting this news!

Ha! I don't think honouring gift cards is exactly a 'thank you' to loyal customers.

Congratulating themselves for their 'generousity'? Tacky.

People already spent that money - it should be a given (although admittedly, they are not legally required to do so).

A thank you to loyal customers would be to add a 20% discount to those who stuck through the adminstration with their vouchers.

Anyway, Borders etc have lost me - I'm shopping with fishpond now (go Kiwi!).

Ha! I don't think honouring gift cards is exactly a 'thank you' to loyal customers.

Congratulating themselves for their 'generousity'? Tacky.

People already spent that money - it should be a given (although admittedly, they are not legally required to do so).

A thank you to loyal customers would be to add a 20% discount to those who stuck through the adminstration with their vouchers.

Anyway, Borders etc have lost me - I'm shopping with fishpond now (go Kiwi!).

Will be sad to see Borders go but they gave up on their point of difference a long time ago anyway :-(

LOL Borders... isn't that that cookbook store?

Is it tru borders is closing up shop? :-(

Generally, there is no obligation for the buyer of borders to pick up the liabilities unless required in the sale and purchase agreement.