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Xero names US president; co-founder quits board

UPDATE: Mr Drury told NBR that although co-founder Hamish Edwards has quit Xero's board, he will continue to do work for the company "two or three days a week" as he has done over the past year.

Xero wanted to put more distance between its management and the board, Mr Drury said.


Xero has appointed Jamie Sutherland to lead its US operation, based out of the NZ government subsidised Launching Pad in San Francisco.

Mr Sutherland has more than10 years experience running large teams at billion dollar corporations as well as running early stage ventures, Xero said in a statement to the NZX.

He was formerly with Sage - a company at times maligned by Mr Dury - where "he led the fastest growing North American business division, delivering successive years of profitable growth and scaling the organisation up to 170 employees, serving 500,000 small business customers."

Xero has also announced the departure of co-founder Hamish Edwards from its board.

Mr Dury told NBR that nothing should be read into his long-time business partner's departure, as previously flagged in an interim update.

"[We're] just making room for overseas experience. Five years on, we need the skills for the next phase of growth."

Xero shares [NZX:XRO] closed down 3.64% to $2.65.

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Comments and questions
24

Yawn

How many ways can Rod try and spin bad news into good news
He has done the same with the poor profit performance over many years.

If it is tracking so well why would a founder leave????

The Jury's still out for me, and will be until the US starts producing. They have certainly gained good traction here in NZ & Aus - and appear to be in the UK - although the number of advisors added seems to be slowing (hopefully that will be offset by organic conversion of existing advisor customers to Xero).

I believe the valuation is rich but so is the potential potential. There's no doubt the voyage has it's risks (the US market could be a tough and expensive market to crack) and they may not make it.

But I say a continued good on them for giving global domination a right royal shove.

(Disclosure: I have a very tiny lottery ticket styled holding)

Yes, lots of media spin with this company - which is a worry.

The US is a tough market to crack but as Diligent has shown, can be done. Let's hope XRO shareholders have the same fortitude and experience as Diligent's - it's a rough and tough road.

Why grow the US market when the US economy is on the way down? Why not the Asian market?

Great to see Xero executing on its strategic vision and going from strength to strength. The US market is a tough nut to crack and it is good to see a kiwi company leading the way in the online world. Don't let the detractors grind you down !

Lots of media spin, I don't think so.

Xero is in the news a lot and Rod Drury (I've never met him by the way) is clearly outspoken and controversial. But Xero is an audacious and ambitious company trying to punch way above it's weight and make it's mark on the global stage - all on a shoe string. It needs to use any and every avenue it can.

I think NZers are to quick to bash those who give things a crack.

Well done Edwards on getting Xero to where it is. And well done Xero for boldly going into the marketplace with the best product.

Lets remember US sales = NZ export income.

In response to Anonymous | Friday, December 16, 2011 - 6:46am

because it isn't all beer and skittles and has probably got a decent buy out figure.

Yawn

But you are clearly a super successful lightbulb who was put everything on the line before - Yawn - are you - ??

Keyboard critic at best

In response to Pink | Friday, December 16, 2011 - 9:10am

True, take the time to meet the guy, not what you are expecting

He has a whole lot of fight in him and has zero hesitation taking on anyone bigger than him - an admirable trait in a country where is it generally always someone else's fault - he tells you about his failures before his successes

In response to Pink | Friday, December 16, 2011 - 9:10am

True, take the time to meet the guy, not what you are expecting

He has a whole lot of fight in him and has zero hesitation taking on anyone bigger than him - an admirable trait in a country where is it generally always someone else's fault - he tells you about his failures before his successes

The real "yawn" is the usual anonymous cowards who come out and knock Rod every time he or Xero is reported here.

The fact is, Xero is a fast moving and growing company giving it all to create a global company from our shores. That spells great things for New Zealand and we should all be supporting it, together with the visionary pushing hard for it to succeed.

Is it overvalued or undervalued? Who knows. If you think it's the former, don't buy. If you think the huge effort going into creating and building this global company will reap rewards, buy. Simple really.

I get the feeling that some here would love to see it fail. If that's the case, you need to take a good hard look at yourself.

Tall poppy syndrome is alive and well in New Zealand.

In response to Paul Matthews | Friday, December 16, 2011 - 1:58pm

Paul, I don't think the issue is with NBR readers being tall-poppy haters, but more that we value results over talk. There was a lot of criticism of Terry Serepisos on these forums, for example, but it was pretty obvious to all that despite his protests to the contrary, he was on his way down. With regards to Xero, for years we've been told that it will be profitable any day now, and yet years go by and the profit is as elusive as ever. We're a bright bunch, as spin in contradiction to the facts insults our intelligence.

In response to Bubba | Friday, December 16, 2011 - 2:05pm

[Last sentence should read: as such, spin in...]

Could Xero be profitable tomorrow if they wanted to? Almost definitely. Would doing so impact on their future potential? Most would say it absolutely would. Xero seem to have higher ambitions as a company, and appear to be doing what's required to see them eventuate.

They're just playing to a different end game than some think they should. That doesn't make it wrong.

It reminds me a little of the Amazon.com 'But they're not profitable' bashers back in the mid 90's actually.

In response to Layton Duncan | Friday, December 16, 2011 - 2:13pm

The problem with this argument is that it leaves Xero to change the goal posts as it suits them. My recollection of the IPO prospectus was that it forecast profits by around 2009, and that subsequent annual reports also forecast forthcoming profits. If they are 'playing to a different end game', all power to them, but perhaps quit beating the drum about profits being just around the corner. Also, I take issue with the notion that by structuring themselves to be profitable sometime soon they would lose out on future potential - SAAS such as Xero is (arguably) easy and quick to replicate by a well-heeled competitor, so there's less argument for first mover advantage - and profits are profits at the end of the day. Ideally, Xero would be profitable and then use these profits to fund expansion, sustainably. Leveraged plays targeting big end-game payouts are high-risk, especially when customers can change vendors at the drop of a hat.

Couldn't agree less, Bubba.

If Xero took its pedal from the metal they will wind up being a me too and having to pay X% of all revenues in advertising to compete with an established brand. They need to do everything they can to be fast and first proper in the US - and get all the rave reviews etc. Otherwise, they'd be paying for Superbowl advertising and spending 80c in the dollar.

Their best chance is to get those life time customers as fast as they can, keep it sticky, and let those recurring revenues work their magic.

Speed to market is the only way they can achieve that and justify the valuation with their potential potential.

That's what I think anyway.

In response to Pink | Friday, December 16, 2011 - 2:51pm

Fair enough. I guess I just don't see what's to stop a company with deep pockets coming in hot on Xero's heels and eating their lunch, perhaps by using loss-leader kickbacks to accountants, etc. Software has a low cost of entry as compared to other industries, so in my humble opinion Xero would do well to consolidate at their current level and turn a profit rather than perhaps risk too much by expanding in such a way that they depend on the US market in order to stay afloat. [Or they're just hoping to be noticed by Google and get bought out....]

In response to Bubba | Friday, December 16, 2011 - 3:03pm

I'm sorry for being quite so forthright/rude. I didn't mean it that way. Xero has an incredible valuation - and I think they need to grow into that. And the only way they can do that is by becoming a global player. I don't think they could do that in an incremental fashion. But I don't think that means its boom or bust. They could obviously reach profitable levels pretty quickly. But if they don't get the scale, that profit won't amount to much and the price would plummet.

The market capitalization is currently pretty crazy when you look at how it stacks against some pretty well-known and regarded NZ stocks.

It would be a great achievement for them to grow into that and multiply. If they can achieve the $1bn capitalization that would be something. Especially from a shoe string budget.

In response to Bubba | Friday, December 16, 2011 - 3:03pm

My understanding is that they've found that small businesses are a lot slower / less motivated to change accounting providers. They'll do it, but it's a bigger hill to climb than originally thought.

They're probably (and to be fair I am only speculating - I haven't discussed this particular point with them) trying to turn that into a strategic advantage - if they get a bunch of customers now and look after them, it's far less likely they'll in turn revert to another provider in future.

In which case speed to market becomes primary as does front of mind when businesses are in the market for a provider. The more they can snap up now in the alleged absence of a major SaaS competitor, the greater the return in the long term.

Sometimes things are not working as forecasted, thats life....

regards,
Elli

There's a lot of focus on Xero's ability to turn a profit - but that is only one (albeit important) measure of a businesses success.

Return on investment is also important.

Based on the recently reported 6 monthly results Xero has earned around $21m in revenue since it started in 2006. It has also raised around $50m from a combination of its founders initial contributions, the 2007 IPO and subsequent private investments. That's total funds at its disposal (and it is disposing of them very effectively) of around $71million.

Xero has roughly $11m left in the bank.

That means Xero has so far spent around $60m to earn $21m ie it has a $39m hole to fill before it begins generating an economic return. At the moment that hole is getting bigger and Xero is likely to have to raise more money from somewhere inside 12 months.

Xero has an awfully long way to go to be a company that produces an economic return on its investment.

But based on its history of broken forecasts I will believe Xero has produced a profit when I actually see it.

In the original IPO breakeven was estimated to occur at 8,000 customers. In 2009 Drury said it wold occur at somewhere between 15,000 and 30,000 customers. As late as November 2010 Xero predicted breakeven in 2011.

Customers numbers are now 50,000 but breakeven (originally forecast for 8,000 customers) is still no nearer.

I have no wish to bash Xero - but can't stand misleading hype.

Xero has produced a good product with that $39m. But is a product that is easily replicated and there are many companies around the world who have produced similar products. Xero faces market share pressure from them and downward pressure on its prices. First mover advantage evaporated long ago. Xero faces a very challenging future.

..well on the up side, the product and development cycles are very good, so at least it is not vapour ware...

I have great admiration for Rod Drury and I hope they make it but my concerns about Xero are:

1) Growth is simply not high enough and I would imagine their market share in the big markets is tiny. They are right to focus on growth but it is not happening quickly enough.

2) They are a small, vulnerable company, dwarfed by bigger, well-resourced competitors.

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