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Parliament TV Control Room

New video on demand provider for Parliament TV despite low usage

Fri 22 Jul

Parliament TV is on the hunt for a new supplier of video-on-demand services to keep up with “changing technology.”

Why leave the comfort of Facebook to watch TV when you can get it in your feed - and in fullscreen HD if you want it?

With Republican Convention coverage, Facebook, Twitter point to future of broadcasting

Tue 19 Jul 2

Partnering with – and maybe ultimately cutting out – traditional broadcasters.

Hootsuite’s Kirsty Traill says 30% of customers prefer to place a query via social media than dialling a call centre

When your customers take to Twitter to complain

WEEKEND REVIEW Fri 3 Jun 1

Some companies are handling well. Most are not. With special feature audio.

INTO THE VOID: Hootsuite’s Kirsty Traill says 30% of customers prefer to place a query via social media than dialling a call centre. But more than half the time they get no response

When your customers take to Twitter to complain

Fri 3 Jun

In olden times, your annoyed customers would pick up the phone.

Draper Cormack Group managing partner David Cormack

Sky TV’s social media faux pas further sullies reputation

Tue 24 May 3

Lack of response "symptomatic of an organisation that might be feeling under siege." With special feature audio.

Some Twitter users are exhausted by Sky TV's Game of Thrones spam

DDB defends 'Twitter spam' campaign for Sky TV

Tue 17 May 3

"Tone deaf" social media campaign allows Twitter users to send 2000 identical tweets to whoever they choose. With special feature audio.

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