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Angry father: "F--- Weet-Bix"

[UPDATE: Sanitarium has has now removed the registration element from the Weet-Bix website, and says it's in the process of taking more steps to make the site more user-friendly. A good, snappy response by Mr Andrews and his team - though next time they'll probably want some more private user-testing before launch.

The company also now has its own Weet-Bix account on Twiter, which Mr Gracewood was quick to characterise as "a nice shiny ambulance at the bottom of the cliff. Still, good to see them getting out there.]

Sanitarium’s $1.3 million social networking play has come apart. Its All Blacks Power Plays cards have indeed created a viral buzz on Twitter - but most of it’s about as friendly as swine flu.

On Monday, Sanitarium launched its new Weet-Bix cards which, when held in front of a web cam, trigger a 3D “augmented reality” animation of an All Black to appear onscreen.

Brand manager Tanne Andrews told NBR that having spent $1.3 million developing and printing the cards - in partnership with US/French company and Australia’s Dreamscape - it would spend not $300,000 or $400,000 on a traditional media buy.

Instead, it would ignore print and TV and focus all its efforts on creating social networking buzz on sites sites like Twitter and Facebook.

Danger! Danger!
Richard Thompson, GM of media buying agency Total Media told NBR that a lot of money is spent on online media campaigns that never go viral. He would strongly advise one of his clients against such an online-only approach, and said he would have cautioned Mr Andrews against putting all of Sanitarium's eggs in one online basket. (Today Mr Thompson noted that Sanitarium is running Weet-Bix ads on TV, though not mentioning the new cards).

And then it all went horribly wrong
In the final event, the Power Plays cards have created a viral level of buzz on Twitter - but it’s probably not the kind of chatter that Mr Andrews was anticipating.

A Twitter search for “weetbix” returns a hail of tweets by father, blogger, TV commentator and Datacom principal architect Ben Gracewood, accompanied by a blizzard of comments and re-tweets. It’s definitely gone viral, but the commentary is about as friendly as swine flu.

After NBR’s original article, Mr Gracewood left the message:

“The Power Plays website is an absolute abomination and whoever spent $1.3m on its development should be fired immediately.

Why? Let's see:
- Forcing my kids to register with their email and date of birth
- Requiring a confirmation email
- Requiring a download and install of an executable file
- Asking the kids to read a legalese EULA on the download
- Installing a second Microsoft C++ runtime library without asking
- Shockingly bad user interface on the plugin ("Camera Selected" button that when pressed selects a camera)
- The HTML Title tag on the webpage is "Splash". Google will never find the page

Whatever company they used knows NOTHING about usability, website design, or web marketing.

The website makes me angry. It makes me never want to buy WeetBix or be involved in NZ Rugby.

Shame on them.”

Mr Gracewood also waxed lyrical on Twitter, at one point summing up his experience with “F--- weet-bix”.

He relates his experiences trying to get the Weet-Bix cards to work, blow by excruciating blow, on his Ben Geek site and adds for good measure:

"F--- you Sanitarium. Screw WeetBix and screw the All Blacks. All 15 of them."

Mr Gracewood - who stresses he's putting his personal opinion - says Sanitarium was badly advised. As an IT professional, he points out that there are lots of much more simple augmented reality websites around, based on Adobe's off-the-shelf Flash.

The only silver lining for Sanitarium: the live Michael Jackson tribute meant Mr Gracewood’s regular slot was yanked from TVNZ’s Breakfast this morning.

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Comments and questions
11

I think this guy is being a bit harsh. Design is subjective. So those comments are irrelevant. Maybe 10yr olds think the design is great? With $1.3 million media spend, who the hell needs Google? Maybe they have Google adwords?? [It's $1.3m for tech development, plus physically printing the cards - CK]

But when you consider that the site does ask youngsters to sign off on legalise blurbs, install software and hand over their personal contact details.... well he does have a point. As we all know, when you install anything, there's always a % of the market that will end up with conflicts. And if this is done without the parents knowledge.....

It would seem that such demands as date of birth are outside NZ's privacy principles... [It seems the Weetbix PowerPlays site is being redesigned as we speak - or at least type - so watch this space. Or, more specifically, watch http://www.weetbix.co.nz - CK]

Steve, I completely disagree. It's just not good enough. Even if you disregard the appalling lack of focus on the user throughout the website, and the privacy implications.

Tanne Andrews is making himself out to be an expert on viral campaigns. It appears however that he's never heard of the concept of abandonment, and the fact that something like 95% of users will abandon a website at the request for registration.

Truly viral campaigns work on the merits of their content, and from there can draw users to register or join a community. The powerplays website is never going to go viral in its current form.

A key phrase in that article is:

"Richard Thompson, GM of media buying agency Total Media told NBR"

Yes, it looks as if the media agencies really are feeling threatened by the way that net-based viral advertising stands to disenfranchise their profits.

Here's the way smart ad-dollars are headed:
http://entropy.ifm.net.nz/2009/07/goodbye-tv-ads-hello-internet-ads.html

In my original article, yesterday, Mr Thompson said an online campaign made a lot of sense given the age of the target audience, but he cautioned against that being the only vehicle, in case it crashed an burned (as it has). TV and print guarantee an audience, Mr Thompson said, while an online campaign is about potential audience.

I don't think Ben has any issue with Sanitarium's choice of media. He's just pointing out that if you're going to run an online campaign, follow an easier path and make sure everything works.

Ogilvy did this didn't they?

Official comment from the Sanitarium account manager at Olgivy is that they had no involvement. It was done by "a third party"

Sorry - forgot, Ogilvy don't do digital do they

Yes they do Digital. Check out their website and you will see the success of the Face To face campaign produced last year. My kids loved it.

Again, I don't see this episode as traditional media vs old media. It's about thinking a concept through, and test-driving it before release.

It's just the sort of butterfingers we have had to endure through the last several All Blacks tests - possibly the "third party" have outplayed themselves and taken their eye off the ball!

There's a wealth of good points made here on both sides of the argument. Legal issues aside, fundamentals such as user-centric design have been overlooked, and the abandonment issue is a biggie. It's well-tested fact that forcing a user to comply with your information harvesting not only results in a visit to the back button, but affects perception of the brand itself.

Even a trusted brand in such a dominant position as Sanitarium cannot afford to overlook that.

Online campaigns work. Offline media works. The synergy available when they are used together intelligently offers outstanding prospects for success, but as the unassuming voice-of-reason (that's you, Chris - like it?) says - it's about thinking the concept through, and testing it out beforehand.

Just like a new game plan for the All Bl... oh, never mind.

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