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Roadside cabinets a roadblock to competition

INSIDE A WHISPER CABINET: The top half of the D-SLAM area (left-side of the cabinet) is taken by Telecom Wholesale hardware, creating a wholesale feed for any ISP that wants to buy it. The bottom half (or 42%) is left vacant for ISPs to install their own ADSL2+, VDSL2 or G/Pon (fibre-to-the-home connection) hardware.

UPDATE: Chorus, through spokesman Robin Kelly, says that its cabinet plan for the Onehunga exchange, mentioned below, is a draft only and could change after consultation with local government before work begins in around 15 months.

Mr Kelly emphasises that cabinet pricing is set by the Commerce Commission (Vodafone's David Diprose has never contended otherwise, but has asserted that the commission has leaned to far in the direction of Telecom's submissions on the subject).

In terms of the number of broadband connections available to each third-party inhabitant of a cabinet, such as Vodafone or Orcon, Mr Kelly says a standard ADSL2+ or VDSL2+ card has 48 ports. With four in place, 192 lines would be supported. Mr Diprose contents that Vodafone can only fit a mini D-Slam, accommodating fewer lines.

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For most internet users, the roadside cabinets being rolled out by Telecom’s network division Chorus are a welcome sight.

They bring fibre from the exchange closer to your door, and an ADSL2+ connection within 2km of households that would otherwise be too far from their local phone exchange to get this faster flavour of broadband.

The project has helping to bring ADSL2+ within most of the nation's reach, which is having a big impact on broadband speeds, as Epitiro has found in its latest survey for the Commerce Commission.

Certainly, your correspondent's only complaint - living equidistant between cabinet and exchange, both about 2km from chez Keall - is that there is not a denser deployment of cabinets, marching closer to his door.

As previously chronicled on Keallhauled, Chorus’ roll-out is proceeding with military precision, and at a cracking pace.

For Vodafone’s point man on regulatory affairs, David Diprose, the pace is all too cracking.

Mr Diprose showed NBR a map of Telecom’s Onehunga exchange in Auckland, which he has submitted to the Commerce Commission.

It is a typical example of an urban exchange, Mr Diprose says, in that 81% of households covered by Chorus cabinets lie within 2.5km of the exchange. That is, they could get ADSL2+ without any cabinets (a quick redraw at NBR’s request, around a 2km radius, still took in a clear majority of cabinetised lines).

Worse - for Vodafone - Mr Diprose acknowledges that Telecom has left physical space in the cabinets for competitor’s D-Slams (the piece of hardware that takes the fibre connection from the exchange to the cabinet, then feeds it to an ADSL2+ copper connection running the rest of the distance to a home or business).

But Mr Diprose says Telecom Wholesale’s gear takes 58% of the space in the half of the cabinet reserved for D-Slams ( see the photo above to judge for yourself).

As a draft Commerce Commission determination dictates, the rest of the space is left for competitors’ hardware, to be allocated by market share.

Chorus has said there’s room inside each cabinet for D-Slams from four to six competitors.

But Mr Diprose says this is only possible if each telco or ISP installs a mini D-Slam, which would only allow it to service around 10 customers (each of Chorus’ planned 3300 cabinets, being rolled out under the previous government's mandate for 80% of New Zealand to gain access to 10Mbit/s to 12Mbit/s broadband by 2012), will service up to 330 customers. They cost around $145,000 a pop).

With Chorus proposing to charge $635 a month for rack space inside each cabinet, and a mini D-Slam accommodating 10 customers, Vodafone would be an uneconomic $63.50 in the hole before the cost of services was factored in, says Mr Diprose.

Vodafone would need at least 50 customers running off each cabinet - that is, 100% of the space available to Telecom competitors - to make its presence “borderline viable”.

Mr Diprose also complains that all fees related to cabinets are higher than the equivalent service at an exchange. For example, Telecom charges Vodafone (and other providers) $75 to connect a new customer to an exchange, but has proposed $130 for a new connection to a cabinet - despite cabinets being new and easily accessible compared to the dense snaking cables that form an exchange.

The situation will get worse when Telecom starts to upgrade from ADSL2+ to the faster VDSL2 later this year (and Vodafone and Orcon likely follow suit, at least at the exchange level), for VDSL2 D-Slams accommodate fewer customers still.

With mobile issues like termination rates getting priority, a Commerce Commission swamped with telco issues has so far only made a draft determination on Chorus’ cabinets (or sub-loop unbundling, as it's known).

Yet Chorus continues its rapid build, with upwards of 330 cabinets already deployed, and more than 500 already built.

Mr Diprose says the Commerce Commission should have reached a final determination before the cabinets started to hit the streets.

His hope is that the commission’s overdue final determination will reject Telecom’s proposed wholesale price regime.

Like Orcon, Vodafone is trialling a Huawai mini-D-Slam in one cabinet (in Pt Chevellier).

But, for now, the physical space restraint, and the related issue of lousy wholesale terms, mean it would be commercially senseless for Vodafone (or Orcon or TelstraClear) to move its gear into cabinets in a mini-me version of unbundling that has already taken place in Auckland and Wellington exchanges.

And because cabinets cover connections to around half of urban customers, Vodafone finds itself locked out of 50% of the market in areas already covered by cabinets.

The result is a “chilling effect on competition” says Mr Diprose.

When in doubt, blame the RMA
Telecom and the Commerce Commission both tell NBR that Resource Management Act constraints meant that the basic Whisper Cabinet design (already pretty hulking; see picture above) could not be any physically bigger. And, indeed, there are few neighbourhoods that would want larger cabinets. ("Whisper" refers to the cabinet's sound insulation.)

More, Telecom says Vodafone, and others, do not have to install their own gear inside its cabinets. Instead, they can buy a feed from a cabinet from Telecom Wholesale, whose pricing is heavily regulated, with Telecom Broadband (formerly Xtra) barred from receiving any sweetheart deals.

Mr Diprose is a vocal critic of Telecom Wholesale’s ongoing pricing manoeuvres, but concedes they are commercially viable for cabinets - although his preference remains for Vodafone to have a direct presence with its own gear, and the direct control over technology and service that that would provide.

The horse trade
In an industry rife with conspiracy theories, Mr Diprose has one for cabinets. He reckons Telecom agreed to roll them out on an aggressive schedule (and a steep cost to itself; all up its spending around $1.4 billion unbundling exchanges and building cabinets, which has proved ruinous to its bottom line) in return for maintaining its lucrative monopoly on PSTN lines (that is, old fashioned voice call lines, which will someday be replaced Internet Protocol or IP calling, a la Telecom's first IP call made recently).

Now, by Mr Diprose’s take, Telecom has deftly manipulated cabinet pricing, and the commission's ongoing review of said pricing, to keep the best access to itself.

The world moves on
However, Telecom might not have the last laugh.

Albeit on a relaxed 10-year schedule, the government has now committed to rolling out fibre to 75% of homes. Retail telcos like Telecom and Vodafone will be barred from owning a majority stake in any of the part state-owned 25 Local Fibre Companies (LFCs) that will build fibre-to-the-door.

The current scenario, in which its possible for Telecom to own a connection from network to wholesale to retail simply won’t be possible. The world in which Telecom and Vodafone argue over cabinets will be obliterated.

As suggested in Keallhauled last week, Telecom could sell Chorus, freeing its infrastructure and networking division to compete for funding in the brave new world of part crown-owned fibre. (If so, the Whisper Cabinets are ready, by dint of their ability to take a G/Pon fibre card for delivery of fibre-to-the-door - be it under the auspices of the government's $US1.5 billion scheme, or a go-it-alone effort by Telecom or another party, a la Telstra's recent plan for Mebourne.)

That would ensure market relevance beyond the current cabinet tussle, but it’s a separation that could easily take two years, at a time when the first stage in the LFC tender process is supposed to take place in six months.

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Comments and questions
22

Vodafone has been ripping NZ off for years - under-investing in a oversubscribed network, offering rubbish service, poor quality and no value, while pulling billions of dollars out of NZ to fill their foreign-owned coffers.
Why should it be Telecom's business to help Vodafone steal more from us?
To solve their problems, they need to invest their money, rather than look to Telecom to make the investment for them.
As a New Zealander and Telecom shareholder, I'm constantly bemused by the way Telecom is blamed for the P&L of other Telco's.
For years, they've cried or competition. Services have improved, prices have dropped, and now that they have it!!
What next Vodafone?

Ahh there it is
"As a New Zealander and Telecom shareholder, I'm constantly bemused by the way Telecom is blamed for the P&L of other Telco's."

Perhaps you shouldnt blame other telcos for Telesc*ms P&L.... Your vested financial interest in the company helpfully blinds you to the fact they had a carte blanche monoploy for years, and will do anything to keep it...

Chris,

Please note clause 8 of the Broadband Infrastructure Investment document makes it clear that 25 LFCs is the worst case.

An LFC can cover more than a single region.

On Passive Optical Networking (PON) the document comes out against this technology and favours "home run," a direct, unshared connection from the premises to cabinet/exchange. See the criteria discussed in clause 78, item d).

If you think the cabinet has not enough space for service provider DSLAM's now, wait until you try to aggregate a couple of thousand fibres from one suburb into a single cabinet or exchange. Optical fibre distribution frames take up a fair chunk of real-estate.

GPON is viable for the mass market, as it aggregates traffic near the customer premises. Paying the additional expense to carry it all the way to the exchange (or further) just so a service provider can then aggregate just does not make any engineering sense.

We will end up with superfast access technology and slow broadband services that nobody can afford.

I see it is all Auckland. It there anything being done elsewhere. I am in Lower Hutt (and can't get Telstra cable) and my BBand speed has gone down over the past 12 months. Every couple of years Telecom phone and ask about the service. Every time I rovide my speed details & they say it should be faster and promise to investigate but I have never heard from them again - ever.

Seems Telecom can't win either way.

If they don't invest in technology to give NZers better BB they get slammed. If they do invest in technology to give customers faster BB, they get slammed again.

Simple fact is that Voda (and the rest of the Telco world) has known about cabinitisation for years. Voda are simply using it now as an excuse to pull out of LLU investment, so they can spend more on their mobile network which is under threat (again, from Telecom investing in new technology)

While Vodafone have a perspective it should be pointed out that Telecom is required to offer all their services at every cabinet regardless of how profitable it is, and need the space to provide those services. Vodafone can choose where they invest and pefectly entitled to install their own cabinets if they think they can do it more profitably - they don't need Telecom to build those for them, and Telecom must interconnect at regulated prices.

I am surprised by the VDSL2 comment and the '10 customers' - maybe they should look at higher density equipment (Huawai have 48 and 192 port devices that would easily fit in the space available for example, depending on how many competitors there are of course - if they build their own space then even that is not an issue)

For Wayne, the rollout is nationwide. You can go to the Chorus website to see the whole rollout schedule.

Vodafone's crocodile tears are really something. No one has stopped them from investing in their own network - they are the world's largest telco and this act that they are just a small local player is pathetic. Also as I understand it - the timeline of the roll out of Telecoms cabinets was agreed with the government when the seperation was formalised.

The big question will be whether there is competition between the cabinets and the govt's new fibre to the premise network. By the time the govt even starts building, Telecom will have a VDSL2 fibre to the cabinet network up and running nationwide - NZers have shown they dont want to spend much and strong competition could kick off. I know Id sooner get 30-50mbps over VDSL than fork out three times as much for the Govts fibre to the home.

Vodaphone is attempting to paint Telecom in a bad light - as Telecom invests in network, Vodaphone refuses to and then complains that Telecom isn't building more for them?

Having moved from the uk I was appalled with broadband speeds and mobile network coverage when I got here but with the improvements to Broadband and the New Telecom Mobile network due out, I would daresay that Kiwi's have had more dollar per capita investment in infrastructure than anywhere else on the planet! Granted that pricing needs to come down to make the mobile data fly as a rural replacement for fixed line broadband but guys you need to be careful you don't take over from the whinging poms!

In response to Anonymous | Tuesday, April 7, 2009 - 3:50pm

HAA! For rural customers there is no options unless you can afford satellite BB. We can not get fixed line BB and Telecom has NO plans to upgrade our cabinets in the next 20 years. The Rural BB initiative is ineffective as you need to have enough signal to qualify. My neighbour and I were on the trial, enough signal (apparently) when checked in june but last week when installation was supposed to happen, nowhere near enough signal. The options ??? Dial up is what it's called with speeds between 19kbs to 38kbs. Fantastic, as just about every phone call one makes nowdays you are directed to a website and my children cannot complete homework.
Something needs to be done, frustrating when most the country is talking about upgrades and we would be happy with basic BB.....

So I wanted to sign up to the competition (Orcon) and was told I was being cabinetised. Yay, I thought, faster speeds for me.

Not so fast.

instead what do I get? Crappy wholesale service that has no backhaul capacity and no international capacity at all.

Why?

Because Telecom's cabinets mean no competition. If Orcon and Vodafone aren't going to unbundle cabinets, who is? Telstra? Don't make me laugh.

Cabinets are great for rural areas or for areas of long-run copper, like Pt Chev, but crap for everyone else and especially for competitors. Telecom knows it. The government knows it (because the MED wrote a paper on it that the Labour lot ignored) and now the customers know it. If more than half of Auckland can't get competition, what's the point?

Why rely on fixed line broadband. Rather than continually moan about Telecom why doesn't Vodafone install more cellsites and bandwidth to existing sites and give consumers affordable wireless broadband.
And don't tell me that the population of the country is not big enough to support this. Every broadband wireless customer that Vodafone gets is one less using Telecom's fixed network. The 3 UMTS network in the UK is selling 15GIG for 15 Pound and don't tell me there is not enough capacity in the Southern Cross cable to support international links.

Cabinets are rubbish. I'm connected to one in a brand new suburb in Manukaua and It is still on ADSL1 for goodness sake. Why are newish cabinets installed with old gear I ask?. So I asked Telecom when ADSL2 will be installed and was told Oct 2011. Nothing has changed as far as their monopoly tactics are concerned.

The worst thing however, is the horrible congestion on it, at night my pings go through the roof, it simply can't cope.

The sooner others are allowed in these cabinets the better.

and all the employees come out of the woodwork to defend Big Blue. Get over it guys. You lost. Unbundling's going to happen and if you keep on doing your best to block progress you're going to get left out of the fibre deal too... just like Telstra.

Telecom needs to understand its network is now open to all comers and should be managed in that way. Did Telecom go to the industry and ask if cabinetisation is what they wanted? It did not. FAIL.

"So I wanted to sign up to the competition (Orcon) and was told I was being cabinetised...
instead what do I get? Crappy wholesale service that has no backhaul capacity and no international capacity at all."

This has nothing to do with Telecom, but Orcon's penny pinching on buying international band-width (which isn't owned or controlled by Telecom either).

"Telecom needs to understand its network is now open to all comers and should be managed in that way. Did Telecom go to the industry and ask if cabinetisation is what they wanted? It did not. FAIL."

Actually it was the government in consultation with industry which decided the cabinetisation - at Telecom's cost, they have built capacity to allow their competitor's access. Their competitors haven't paid a penny for this.

"Nothing has changed as far as their monopoly tactics are concerned.
The worst thing however, is the horrible congestion on it, at night my pings go through the roof, it simply can't cope."

The joke is, with all the complaining - Telecom is the only company which has invested real money in providing services in New Zealand.

While people are screaming 'monopoly' - it has only 2/3rds the market, and they only have that because they actually invested in infrastructure and staff.

Even the likes of Vodaphone - the worlds largest and wealthiest communications provider - has spent but a fraction of what Telecom has in just the last few years. Instead they try a media beat-up to distract from their own shoddy service.

You don't have to be a Telecom employee to see facts.

Only 2/3 of the market so it's not a monopoly? What rubbish. Telecom owns the copper lines to every house and business in the land, bar a few lucky chosen ones in WEL and CHCH.

Telecom is a monopoly, it's been attacked by govt for that very reason and now it's trying to fight a rear-guard action against competitors coming into the picture offering better services at better prices. Telecom was actively refusing to launch a VDSL2 service until Orcon and Vodafone came along and demanded the right to do so, now suddenly Telecom's all over it like a rash.

The govt's fibre fund will be the end of the monopoly but that's going to take at least six years to reach homes (businesses first) so in the mean time this kind of anti-competitive rubbish needs to be stamped out.

wow!! You lot are bagging a company that employs 9000 odd kiwis, why dont you bag the comapnies like telstra and voda whos bulk profits go overseas. Where is their infrastructure investment? where is their committment to schools and local organisations?? Telecom donated $60,000 to each of our 5 regional schools this year when the other major telcos said NO....there was no return for their money!! What matters is what these Telcos do for the people of this country dont you think?

" why dont you bag the comapnies like telstra and voda whos bulk profits go overseas"

Have you not noticed the vast dividends that Telecom shifts to it's largely overseas owners?

They aren't a part of a global corporation. But that doesn't mean they're locally owned. Next you'll be telling me that BNZ and ASB are New Zealand banks rather than just local branches of the Aussie banks ANZ and CBA which own them...

As that which has become Telstra has proven, where there is a desire there is a way to break the monopoly with technology. Telstra provides service in two cities on a network that offers no payment to Telecom, delivers cable right to the house, and moves through a figure of 8 fibre loop that covers the entire country. The interesting thing is that first Clear, and then Telstra, STOPPED the investment in an independent local loop to compete with Telecom and instead turned on the Government to provide them with a capital-free alternative through Telecom.

IF there had been a quid-pro-quo and Telstra had been forced to wholesale it's national backbone, and allow competitors to access its local loop to serve customers direct, there would have been equity in the legislation - that didn't happen, and so an Aussie company benefits from New Zealand investment in infrastructure again!!

As for the on-going monopoly, well, there's plenty of technology to bring bandwidth to consumer and business customers premises if there is a will to invest. Whoosh gave it a go, but couldn't raise the money. Telstra stopped it (see above). However, neither of those means it can't be done - just that only Telecom has the guts to risk the capital required to bring New Zealand up to the state of the art. So to all those out there who want Telecom to provide profitless access to its competitors so they can make money to take to their off-shore parent companies, have one word, DIDDUMS!

I posted how cabinets are rubbish and mentioned Telecom's monopoly. Some of you are defending that it is not a monopoly. Well, the reason they have cabinetised is because at present nobody else is allowed in these cabinets and nobody else can build their own or make the cabinet bigger due to RMA and other nonsense. Therefore Telecom has a monopoly in the cabinets and that's why built them and why they put old ADSL1 gear in them and overload them with high contention ratios. As soon as others are allowed in, I bet they'll suddenly upgrade the old ADSL1 equipment. Like I said - monopoly tactics.

Fibre isn't the answer either, if the Oz experience is any guide. I know someone in a new subdivision on the outskirts of Perth which is serviced by fibre to the home.
You would expect a huge speed advantage compared to my ADSL2+, especially as it is a new area with only a few homes, so over-subscription of capacity is not an issue.
But they only get around 15Mbps. Admittedly this is both ways, but still not much more than my download performance.
Whether this is because of some kind of throttling by the provider or maybe the user has a rubbish fibre switch or internal ethernet cables - it is still an indication of what we have to look forward to after spending $1.5b!

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