
Meet the new, slightly less mellow Yellow. Battling to regain relevance in a Google search world, the directory-formerly-known as the Yellow Pages offers free Skype calls to any of its listed businesses. Hmmmn.
Like last month's move to buy APN's Finda.co.nz directories (ever use Finda? Or its thinly populated sub-brands like menus.co.nz? Nope, me neither), Yellow's latest play strikes me as tepid.
The deal is that if you download the latest edition of Skype - the new version 4 - you'll get free calls, until June 10, to any business listed with Yellow. If it proves popular, Yellow may extend the offer.
Usually, Skype calls from your PC to a regular landline cost 4 Euro cents (all Skype calls are charged, worldwide, in Euros), so there's a modest saving.
But, usually I call a business listed in Yellow from home, on my flat-rate home account. Or I call from my work phone which costs ... well, to be frank I don't know or care. Four cents, schmore cents.
In short, Yellow's Skype deal does not chop my parsley.
Like telcos all around the world, Telecom hocked off its directories business while the going was still good, managing to collect $1.65 billion for its sale of the Yellow and White Pages directories, and their websites, to a Canada's CCMP Capital, and the Teachers' Private Capital pension fund.
By "when the going was good" I mean, of course, before all potential investors clocked to the fact that these days customers don't head first to the Yellow Pages (or Yellow as it's now known. I dithered for a while before deciding to put "Yellow.co.nz" in the headline above. "Yellow Pages" is no longer correct, but few are aware of the "Yellow" brand). Instead, they head for Google.
But the news isn't all bad for Yellow. In fact, it's peripheral deals aside, it's pretty good.
I'd planned to finish this post by repeating a simple test I've done before - searching for simple terms like plumber, electrician and pizza in Mt Eden, then laughing at Yellow.co.nz's sprawling, Auckland-wide, random results compared to more tightly-focussed Google results (which can be more comprehensive, too, in a good way, since the main results are not paid listings).
Last time I did it, a year or so back, Yellow's shocking performance was good for another laugh. Tonight, Yellow delivered a short, focussed list in each category, paired - like Google - with the locations of each business on a map. Yellow gives you address book and trip planner options, too.
Next up for Yellow, if the scuttlebutt can be believed, is a major alliance with Google (the two companies do acknowledge they've been in talks).
Forget Skype and Finda. A major Google Maps alliance, especially with some nifty location-awareness built-in or, say, a Yellow layer pre-installed on Vodafone's coming Magic Google phone, would be the sort of big-bang move Yellow needs to remind people it exists.
But some nifty negotiation skills will be needed. Google has helped raise the profile, and revenue, of many an online site and services, but it's not hard to see who gets the better end of things (hint: Google clears around $US4 billion profit every quarter, while most web publishers are crying into their beer).
Already, I wonder how much Yellow shells out in AdWords each month to keep its name next to the top of Google searches, and its brand on the radar of the the Google generation. Now that's a good business. For Google.
Comments
Another confusing online move
While your in the middle of *&%@# Yellow (who are the next Ferrit in my opinion), I also don't understand why TVNZ are buying online advertising banner ads on the NZ Herald.
I clicked one to only end up on the TVNZ homepage which displayed pretty much every headline that I had just seen on the NZ Herald. However TVNZ's site looked ugly and pokey. So I clicked back to read the Herald.
Surely if your going to advertise on your competitors site you first make sure your own site is easier to use and more pleasant on the eye??
Yellow & White pages
Since this all changed I ahve found that getting a phone number is now harder than ever, and yes google is better as far as business numbers go.
My real gripe is with White pages, various friends are suddenly no longer listed, yet they are still at the same address with the same phone number, and they do appear in the actual printed book. I do have their numbers in my own hard copy address book, but sometimes it would be quicker if I could get them on line.
So they really need to clean up their act and ensure that the online information is the same as the book copy. Rather than being so 'generous' with their 'free' calls, perhaps they could spend some money on the online service.
"with some nifty location-awareness built-in"
This is indeed a questionable move for Yellow, the obvious benefits all seem to be for Skype.
If you're looking for nifty, location-aware directory results, the Zenbu iPhone app has been out since August in NZ and is growing content rapidly.
Yellow Pages biggest problem is that they have a big pie ($293 million in 2008) that is being eaten from all sides by smaller, leaner, faster Internet-generation businesses and that is a big chasm to cross.
Yellow.co.nz partners with Skype for free calls
Not everyone who is on the internet uses finda.co.nz or menus.co.nz . But when one is out looking for serious information these websites provide a huge variety of choice. The latest AC Neilson figures show a whopping 691,643 for (January 2009) which is a testimony to the popularity of finda as a second tier search platform after google. Menus (being a niche website) attracts 156,943 page impressions ending Feb 2009 and 22,108 unique users.
The combined traffic for both finda.co.nz and menus.co.nz is very encouraging.
Deepa Palande
Yellow.co.nz partners with Skype for free calls
There's no denying that those are impressive Nielsen numbers. I've landed on menus.co.nz frequently when trying to find an actual restaurant menu - which is almost always AWOL from this thinly populated service. Of course it means I don't stick around on the site, or visit the advertised restaurant. Pity. It's a good idea for a site, so I hope Yellow does more to populate it.
Advertising on paid calls??
I have a regular monthly paid subscription to skype but now I'm hearing yellow pages messages on my calls, telling me that yellow pages provided the call.
Um, no, Yellow Pages provided only the irritating message. I paid Skype for the call.
Other people in the Skype forum have the same problem:
http://forum.skype.com/index.php?showtopic=302081&st=0&gopid=1380651&#en...
interesting deal
I guess they are trying to strengthen their online brand with the this acquisition. The restaurant directory market is already pretty crowded with already a number of other good sites out there with MenuMania.co.nz being one of them. The competition is heating up in this sector and the obvious winner will of course be the consumers.
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