Hapless man charged $1800
It's a heart-breaking story, and one that that could happen to any of us.
Last week, Paul Brislen (pictured) was in Australia, on work business.
He arrived on Tuesday. By Friday, his mobile phone had been cut off.
Why?
Because he'd blown through his credit limit, spending $1800 in around 72 hours.
He wan't doing anything fancy. "I carried on using my phone here in the way I do at home. Email, voice, txt, twitter. The odd website but not too much because it's been a busy few days," Mr Brislen blogged on Friday.
Keen readers will detect a hint of irony here.
For until recently, Mr Brislen was chief spin doctor for Vodafone New Zealand, which, along with Telecom and 2degrees, saddles its customers with sky-high roaming rates (the chief argument the telcos use: New Zealand is smaller, with less bargaining power).
Now, as a civilian, working for Tuanz, Mr Brislen has felt the full impact of ridiculous pricing.
Anyhow, at the TelCon11 conference in Auckland today, I asked Steven Joyce how the joint Australian-New Zealand government investigation was going.
Few, beyond the mentally ill, would argue with the minister's observations that transtasman roaming rates are ridiculously expensive, and that phone companies often don't do enough to publicise them, or explain them in words that your average traveller will understand.
Yet it's almost a full year ago that Mr Joyce first announced the investgation into "bill shock".
What's happening?
The MED, and its counterpart across the Tasman, are now close to concluding their investigations, and are now comparing notes.
Mr Joyce said he expected to discuss romaing when he meant with his opposite number, Senator Stephen Conroy, in Hobart at this month for the Kanz (Korea, Australia, NZ) broadband summit.
So, don't hold your breath, but hopefully you won't be charged between $5 and $30 a megabyte ($30,000 a gigabye) for much longer. Nor will you have to buy a local SIM card (great, expect you lose a little thing called your usual phone number) or faff aroud with mobile VoIP. As Mr Brislen noted, his mobile at home is charged at $1/10MB or 1c/MB.
And once that deal is sealed, how about a nosey at Air New Zealand's joke in-flight broadband pricing? (Which runs to an off-the planet $40 per megabyte.)
Signup to free NBR email alerts here


Share
Delicious
Digg
StumbleUpon
Reddit
Google
Yahoo
Technorati
Scoopit
















Comments and questions18
Did you ask Joyce about UFB or RBI? Like, election-year issues?
[Indeed. Peruse the rest of the Technology section today. -CK]
as a "bill shock" sufferer I can relate - I queried a $700 bill for an afternoons data in Sydney - finally after numerous months in discussion/Dispute (and having my phone cutoff by Voda's credit department for a day) I got the credit. I was very surprised by their lack of ability to verify what the charge was specifically for - my computer data records didnt match what the local supplier had oncharged Voda ... I wonder how many people get massively overcharged
What was Brislen doing in Australia anyway? TUANZ had to fire a whole load of people last year and here he is swanning off on overseas jaunts where he has time to surf the mobile web. What a disgrace. He should be fired himself.
What an absurd comment asking what Mr Brislen was doing over in Aust. The point is how ridiculously high the bills are. He has proven - in a fairly low-cost kind of way - how unreasonable the mobile carriers international roaming fees are - and got good publicity out of it to cut through and raise awareness of the point. Perhaps Joe would like to compare the cost of Mr Brislen's short trip to the tens (maybe hundreds) of thousands of dollars spent on the combined salaries of the PR and regulatory/lobbying departments at the mobile carriers who try to defend these charges. Play the ball not the man Joe - these charges are the problem. And if a short trip to Australia proves it, the price of an air fare is very little to pay. Or perhaps you'd rather sideline the issue so the carriers you might sympathise with can continue to gouge mobile consumers traveling across the Tasman.
Boo hoo, roaming charges are too steep?. Simple solution, dont use your phone.
International roaming is not a necessity in life, everyone got along fine on holidays before it became mainstream.
Really need to use it? Buy a local SIM.
Seriously, you need a spell checker :)
Anyway, which telco does he use?
Who cares which telco he uses, the pricing is much the same. And Mr Brislen should travel more so TUANZ can get a beter view of what we're missing out on.
He uses 2Degrees, and no, the prices are not much the same.
To spend $1800 on 2Degrees roaming he must have used 60MB (since 2d charges $30/MB 20 x 60 = 1800)
To use the same 60 MB on Vodafone would only have cost him $300 (Voda charge $5/MB to roam in OZ) that is a hell of a lot less than the $1800 2D charged him.
Had he been on XT he would only have paid $100 for that 60MB (XT have a roaming pack that is 100MB for $100)
so
2Degrees = $1800
Vodafone = $300
XT = $100
That is not even close to being 'much the same'
Libya?
The pricing is not much that same, it runs from the top end $30 per MB to $5 per MB (a six fold increase/decrease). If I had to pay, I know what I'd rather pay!
Great publicity stunt! A guy who use to work for Vodafone, and now works for TUANZ, pretending to get bill shock. Hilarious.
As already stated, none of us have to use our phones while travelling. If you are going to rack up data use, get a prepaid SIM overseas. Man, there are so many people who want to blame others for their own stupidity/laziness.
Oh, in the interests of accuracy - XT data raoming charges are capped at $100 for 100MB in a billing month while in Aust, USA and UK.
Love the reply & totally agree. It is not a given right that you can roam for nothing while overseas & that will teach him for NOT shopping around. XT prices are very reasonable.
also, I find it interesting that in every other roaming bill shock story I can find on NBR going back the last couple of years, the carrier in question is always, always mentioned.
The first time we get a story where the bill shock is on 2Degrees because they charge way way more than anybody else and the name of the carrier does not get a mention. Can you say favouritism?
[NBR articles on roaming have quoted pricing from Vodafone, 2degrees and Telecom. Of the three, Vodafone has the least excuse, given it has a sister company in Australia. - CK]
[NBR articles on roaming have quoted pricing from Vodafone, 2degrees and Telecom. Of the three, Vodafone has the least excuse, given it has a sister company in Australia. - CK]
....except for this article Chris, which fails to mention the provider Paul was with that charged him the whopping $30/MB.
[Yes, Mr Brislen has an 027 number - CK]
Mobile portability means there is not necessarily a connection between the prefix and the network someone is actually using. So, Chris, this doesn't actually answer the question. What network was he on?
If you read Paul Brislen's blog you will see he is on 2Degrees.
Why this was ommitted from this article I can only guess.
my guess would be because it would makes 2degrees look bad to show their rates are so much more expensive, when had Brislen been on Voda or Xt he would have paid considerbaly less.
Basically, if you go overseas forget about taking your cellphone/number with you. Pickup a local SIM and tell your friends what the number is via the book of faces/twitter/email/etc.
[It's 2011. Why should we have to do that? CK]
You have to do it if you don't want to pay for the luxury of not doing it. International roaming at domestic rates (which, let's be honets, is what you're gunning for) isn't a human right. It's a commodity and you pay for it if you value it. Simple really.
Post new comment or question
To share this article, click on a service below