Hello, XT? Women use phones too
OK, I’ve been a bit mean lately and I’ve had a few of those “You should know better, Hazel, tsk tsk” phone calls, so I’ve been really trying to be nice.
But I just can’t hold it in any longer.
After a significant number of conversations with people who hold the same views as I do, I’ve decided to hop on the soapbox, even though I know it won’t win me too many fans.
So having dragged the soapbox out from underneath the couch and dusted it off, it is firmly in the middle of the room and ready to roll. (Phew – it’s a heavy bugger, that soapbox.)
This morning’s conversation with a mixed gender group really set it off. We were discussing the XT Network advertising and while the men in the group came out with the predictable “Richard Hammond, pah!” lines, the females agreed: “It hasn’t engaged me at all.”
“Say WOT?!” said the men. “You Must Be Joking.”
For I had noticed that, not only in its choice of Mr Hammond as a central figure but also in the art direction, the XT advertising caters to the male. And who spends more time on the phone? I doubt Crunch the mechanic devotes much time to idle mobile chit-chat with his mates Filth and Grubby before they all go for a soy chai latte and a slice of raspberry cheesecake at the local café.
Sure, the key issues with XT are speed and coverage. But it’s how those messages are conveyed that is in question.
And I get the argument that Top Gear enjoys a high percentage of female viewers, I get it, I get it. But not every woman in the country watches Top Gear. This bears repeating: Not Every Woman In The Country Watches Top Gear.
Indeed, at the risk of admitting that I am Highly Uncool, I actually had no idea who he was. I had to Google the fool to get the deets. I was full of wonder at the use of a British midget in a racing suit to flog a telco, but concluded my aforementioned uncoolness had rendered me immune to some wild in-joke that the rest of the population “got”. (Hell, it wouldn't be the first time.)
For now, let’s put aside the debate over employing a figure who holds minimal cultural capital for New Zealanders in order to sell them a product. Instead, let’s look at the dangers inherent in neglecting 51% of your audience.
Now, you don’t have to point out that two women feature in the campaign, expecting that to be a cure-all panacea. I’ve watched all the ads, and I’ve seen the executions featuring Annah Stretton and Zoe Bell. Yes, women. In the ads. Women in the ads! Womenintheads. Well stap my vitals and iron my knickerbockers.
But it smacks of tokenism: of throwing a couple of chicks in there and hoping that’ll do the job, without considering whether or not their actions and portrayal in the ads will engage female viewers – or in fact turn them away.
For noise, speed, stunts and bragging do nothing for the female viewer.
Moreover, Richard Hammond controls both Stretton and Bell as if they were mere pawns in a game of telco chess, giving them directions and orders and sending them here and there to perform tasks. Here are two women at the top of their game, and we’ve subjected them to a submissive portrayal of hegemonic masculinity. All they need is a vacuum cleaner and a cookbook, and a time machine to take them back to 1953. Cook me some eggs, bitch.
Sure, there’s no reason why we should, as a right, expect the XT ads to cater to women. But as a result, it's entirely possible that women may not respond to XT. Fair’s fair.
Advertising is a blokey industry, but it needs to remember that, outside the walls of each agency, the rest of the population is fairly evenly split.
Share
Delicious
Digg
StumbleUpon
Reddit
Google
Yahoo
Technorati
Scoopit













Comments and questions63
...of the agency? Really?
Saatchi's could have used great creative to sell XT (think Vodafone's "Fold" ad).
Instead they went with the "buy a personality" option.
It back fired.
Yay Hazel - high five to you for raising this! I frickin hate these ads and have commented as such on another of your blog posts before. You can just see Scratchies selling the client on the fact that they've got Annah and Zoe to appeal to the female audiece. Um, hello - Zoe who? (I think she was on Xena? A show largely watched by guys scoping out the chicks in leather?) And as for Annah, well maybe a small portion of Dio mothers who wear her Trelise-wannabe garb mght know who she is. And everything over-laid by blokey, techie, art direction. Bleuch. My mobile is about communicating with friends, colleagues, family. It's warm, it's fuzzie, it's chatty. As crap as their customer service may be, Voda is a lot better at portraying this to me through their brand advertising than anything Telecom have ever churned out.
As a man i love Top Gear (James May really turns my wheels) but i have lost all respect for Richard Hammond. He has just sold out to the MAN (for the MEN, by the sounds of this article). i will never look at him in the same light again.
Satchi have had it too good for too long with the Telecom account and they seem tohave lost their creative buzz. Maybe Telecom should put its business out to tender to find an agency which will really appreciate them and give them the BIG IDEAS.
I love everything about those ads except for the little short bloke. What I dont understand is why they dropped a woman in the ocean in a container. Surely they could have used one of the boats from the other ad? Am I thick or what?
Having done the CDMA thing the move to GMS was overdue, but a good move and finally there was choice for someone who had to travel outside NZ for business. Sadly the advert highlights that even with better technology Telecom still cant execute.
iPhone should be on the "cool wall". What is an XT anyway?
A stink old Ford Falcon! :P
Damn straight Hazel, as a woman they don't appeal to me at all - the entire content, even with the women in it, is very blokey and man-central - aka dropping off onto a shipping container or standing on top of a mountain. And why on earth would any woman want to use her mobile in the mountains of Angola anyway? What woman wants to go there for a European getaway? I bet Annah prefers the Champs Elysees like the rest of us. All I think about when I watch those ads is the enormous amount of money wasted that they will probably recoup by charging us more. If only they had used Dan Carter in a pair of jockeys....*sigh*
Hazel is right, as a woman they don't appeal to me at all - the entire content, even with the women in it, is very blokey and man-central - aka dropping off onto a shipping container or standing on top of a mountain. And why on earth would any woman want to use her mobile in the mountains of Angola anyway? What woman wants to go there for a European getaway? I bet Annah prefers the Champs Elysees like the rest of us. All I think about when I watch those ads is the enormous amount of money wasted that they will probably recoup by charging us more. If only they had used Dan Carter in a pair of jockeys....*sigh*
I find your column offensive. As a man i find the XT ads to be drab and boring beyond belief. By implying that all men must like these ads you're actually giving Telecom a 49% of the population success rate.
This campaign will be succesful because Telecom have plastered New Zealand, not because of any great stylish campaign (although it does look expensive?)
I hate vodafone ads almost as much, with their so painfully-hip indie music and beautiful people swinging in swings and generally being phoneless and free. *sobs*
But they win unfortunately. Mobile are for kids - the coolness and hipness flows upward and outward through the social sphere from there.
15-23 is the market, disproportionately female.
Telecom have just missed shooting the side of a barn - instead choosing to focus on some kind of 'pragmatist' speed angle. The problem is, the network is basically identical in speed to vodafone. so that wont do.
Outside of this supposed 'sensible' demographic, businessmen want to be hip. Mothers want to be hip. Supermodels want to be hip. Bogans want to be (vaguely) hip. Skaters - hip. Surfers? Tweens? Lawyers and accountants - hip.
They all want to be 15-23, male or female, and will buy products that at least make them feel as such.
sad but true *sobs*
Vodafone (shudder) 1 Telecom 0.
I am also slightly retarded since my post shows 3 times - sorry bout that ooops.
I'm a bloke... admittedly not a petrol head...but I dont get the advertising either.
Watching some bloke send a text while watching a speed boat zip around.... oh, look, the network is faster. Huh?
I was actually surprised that given all the hype the guy seems to stand there for a while waiting to send his message.
Given Telecom's hype you would think the XT network came with 2 dozen beer, a Nikki Watson calendar, a chainsaw and couple of laps around Pukekohe with Greg Murphy.
So some bloke who presents a car show has been paid to say "Wow" at the XT network.... um... will he still be around when we are trying to send a friggin message on a delapidated network... or should we just say "WWWoooooooowwwww!!!""
I agree Hazel.....I'm a woman who happens to love Top Gear, and I STILL don't like these ads. Richard Hammond doesn't do anything interesting/crazy like he does on the show (why wasn't HE in the shipping crate) and did someone forget to tell Saatchi that he nearly died in a speed related accident??? Maybe that's why he just stands in a room ordering other people to do stupid stunts. Either way, it doesn't work.
Also can someone in the know please tell us if that fashion designer was ever actually in Andora, it looks a lot like cheap green screen to me.
skeeds - don't worry about the multiple posting, check the geography .... I'm sure the mountains are in Andorra .....
Yes I am sure you are right...but either Andorra or Angola, I myself quite often like to wear designer couture on top of mountains - why just last week I skied down Mt Hutt in a gold Versace number with matching accessories. It is so inconvienant with skiboots. But, us woman do like to mix high fashion with mountain sports....
The idea is rubbish. The tone is from 1990. Not only is Hammond irrelevant to women, but teenagers don't even know who he is (quite high users of mobiles I reckon). Saatchi's dish up yet another average campaign for Telecom, and spend so much on it that it will have some impact regardless of the rubbish creative. Until Telecom halve their marketing spend Saatchis will get away with it.
The ads don't resonate with women/men/New Zealand, the pricing is totally underwhelming and all we have to turn to is Vodafone's propaganda. XT was an attempt at putting Telecom back on the NZ mobile map, it may yet do that but I think for all intents and purposes it's a fail. A fail for creative and a fail for New Zealand as a whole.
What we really need is less flashy pants ads and more attention to the ridiculous prices we seem to have inherited in this country. Isn't it now more expensive to make a call on the XT network if you're a pre-pay customer???!!! Post Go figure.
I'm sick to death of being shafted and tired of Voda and Telecom telling me that I'm not. 95 cents for a 64 second call!!?? Whooopeee! I can't believe they've even advertised that. I wonder if my call is any faster with that 95 cents?
So your buying decissions are based on TVC. Oh, how womanly is that.
What is up with his hair?
On a better note the XT network will change by the second after the first minute as opposed to every minute started. This really grated me when I returned from UK and my network there charged per second of phone call including the first minute.
Anyone know why he has such bad hair? Was it to appeal to the ladies? Not appealing to this man. And yeah, he should actually do something crazy!
What, no-one coming to Telecom's aide on this column?
I agree with the column, the guy is a twit and I change channels when the ad comes on.
But look at all these comments and not one saying Telecom has it right. Unusual.
What's the betting there's some connection with a top dog at T who's a mate of the wee twit...
ive just switched to Compass
Does Telecom think about Saatchis:
Practically
Insane
To
Continue
Here?
Or does Telecom think about Saatchi:
Paul
Is
Thinking
Changing
Horses?
and we all need a job, even Hamster. So, its great he's got one, no worries. And means he'll maybe visit NZ again. all good.
But I gotta agree with Hazel on this one, the ad campaign doesn't engage women, and it doesn't engage men. The range test was, as Hammond would say, 'pathetic'. A woman was involved, the lovely lady did her part great - but most lads and lasses don't go so far off the map that they call a water taxi; or, of they are off the chart, its not in Auckland all the time. How about a real test , Telecom ? Can XT work from the middle of Milford Sound ? doubt it....
Then the speed test was interesting - but not enlightening, as the fundamental data transfer problem is software driven, and not even phone hardware can get around fundamental encryption algorithmic delay time. A pxt is just about as quick.
So - male and female tech heads don't get engaged. We like Hamster fine - but the product leaves us a bit cold.
Oldest story in the world, turned on its head - great campaign, not terribly different product.
Thanks Hazel, you make great points, keep up the good work.
Will things get interesting?
Possibly
If
Telecom
Cans
Hammond.
This would have been a better approach. The trick, friends, is to not take yourself too seriously:
http://www.youtube.com/watch?v=mudOonoGK_U
You've missed the real story here Hazel. What did they always say at the NBR? Follow the money, I think it was.
Yeah - and Colin Meads knew a lot about selling Bonds for Provincial Finance too! "Solid as I reckon"
Roberts to Rocky:
Pretty
Interesting
Times
Coming,
Huh?
Perhaps
It
Takes
Creative
High-Ground?
Hmmm. Compare the speed of sending a pxt message to the speed of a jet boat. Grrreeeaaat. Glad you did this guys. It had been puzzling me for a while which would be faster. Does this mean I should stop sending my messages by boat now this new technology has come along. Does this mean my carrier pigeons are redundant now too??? Looking forward to that being answered in the next ad...
I don't like their pressure marketing tactics though. Playing on my insecurities that unless I'm on their XT network, I might not be able to call home the next time I'm in Andorra or stuck in the middle of the sea on a shipping container... Curse them - how did those advertising geniuses find my weak spots so easily...
Clients get the advertising they deserve. Both Voda and Telecom get awful try hard work, absolutely lacking in sincerity. But does anyone really care?
There's nothing stink about old Ford Falcons. They rule. Hard.
Holy carp, I've been whinging about this for weeks - as a woman in IT I find it incredible that they have so isolated a tiny fraction of their core audience!
And as for that stupid ad with the boat and how fast they can send a pic from the phone - what a pile of rubbish.
Let's be fair. Most of us who are old enough to remember when a mobile phone was as large as a lunch box don't really like Telecom and the XT Network was a branding opportunity for them.
Telecom seems to think that XT takes some of the young, hip high ground from VF.
I might not agree but VF and Telecom's mobile data plans leave me very cold to both of them.
As for leaving you cold Hazel, apparently the Beeb thinks that one of the primary reasons that the demographics for Top Gear include a significant female audience to an otherwise blokey light entertainment show themed on cars is the 'tooth-whitening-little-bloke-with-nice-shirts'... not the grumpy old loud mouthed misogynist git or the long haired layabout with an unhealthy fascination with car grooming...
to the commenter above, you are right, women watch Top Gear because they like Richard Hammond. (I include myself in this category, he's surprisingly sexy for an extremely short man.)
This just makes the Telecom ads all the more criminal, because they hired someone who COULD have been good, from both a female and male perspective, and ruined it.
Does anyone know what Hammond got paid???
I don't have any strong views on Richard Hammond or Top Gear. Could take them or leave them.
But these ads are just rubbish. And patronising with it. Let's test reception on the Harbour Bridge or in the Mt Vic tunnel!! What the hell does that prove. And a shipping container off the coast of Auckland. Who cares?
I am not a technical person but as a consumer/viewer I do find it much easier to tolerate the Vodafone offerings.
2.05 has totally nailed it. When I first saw that Hammond was going to fronting I was stoked, because he's the Best thing on Top Gear. But when I saw the actual campaign my heart sank. It reminded me of Bill Murray in Lost in Translation. For creatives nothing rankles like a missed opportunity on a huge budget. And I think that's why this campaign has attracted such vitriol. That and the fact that everyone hates Telecom, and most ad people despise Saatchi's, heaven knows why.
Why won't my mobile work when I drive along Campbell Road in Greenlane? Answer me that Vodafone and Telecom. Do I need to stand on the top of One Tree Hill in a nighty like that lady on the ad?
Hazel, not everything that gets advertised on TV needs to represent a female point of view. I know you've grown up believing that the female of the species has an unwritten right to dictate learning styles, advertising perspectives, and generally bemoan men in print in a way no man is allowed to do, but the reality is that this campaign is not aimed at you and your jaffa, latte, sex-in-the-city, Ponsonby Rd pals. It's aimed at business decision makers, of which some are women but most are men. And for business people who need a mobile network to add value to their business, speed is a very big thing. So although I like Top Gear, I'm not a fanatic, and Hammond, May or Clarkson are equally capable of delivering this basic message. Whether it works for you is frankly immaterial. Just like it is immaterial whether or not SJP can sell hair products to me: I'm not the audience.
Yikes!
You've stuck a nerve Hazel.
The writer of this needs to take a lesson in journalism, what utter crap trying to pass it off as sexist - Typical Dim witted Feminist. Maybe if they had done their homework they'd find out that not all males like these ads. whether or not Zoe and whoever are "supposedly" being submissive. the fact is these adds are just rubbish, it's just a shame for Richard Hammond that he has put his face to them.
Hazel, a bit of research will go a long way.
Seems to me you're the one who has missed the point, Brodie. It's not a Pulitzer piece of writing by any means, but you're yapping up the wrong tree.
And a bit of a tip: If you're going to slag off someone's writing, make sure your own isn't riddled with bad spelling and worse punctuation.
I so embarassed by the dickhead who keeps typing in anagrams - P I T C H. I am completely neutral on Saatchi, don't love the ads, but honestly...has someone let their 8 year old onto the NBR site or is that dickhead for real?
Tee hee! And you tried to gag me back when I tried to slip the phrase Telecom XT Network into my bagging of Saatchis' Rodney District Council shcam so that Tcom's blog crawlers would spot it... my point then, as now: it's immoral throwing your best creative ideas and resources at non paying clients when your biggest - hell, New Zealand's biggest - client gets schlock.
I'm embarrassed that 06:56 can't spell embarrassed, and that he or she doesn't know what an anagram is. Anagram = rearrangement of letters in a word or phrase to form another. For example, Hazel Phillips = Zap hellish lip. And as for whether or not Telecom should consider another agency, Put it to CEO himself, I say.
If the XT campaign is deemed by Telecom/Saatchi to be a 'success' it will not be because of Hamster, but merely because it has to be the most lavish launch campaign in the last few years. They must have emptied the piggy bank for this one.
it's tragic really. Such a huge budget, used so unimaginatively, and as Hazel points out, missing around half the population. And not really saying anything very exciting given Vodafone have been there for years.
Sadly this is yet another campaign that Saatchis have spent bundles of money on for Telecom. Doesn't seem to ever bother anyone at Telecom that they tend to be devoid of originality, let alone clever media planning. Boasting about so many hits on the website is really banal given that with the sort of media spend they have had, you'd expect those hits. And some.
You can imagine the media planning meeting.
Young speccy planner "I know, what about a DPS in the Herald!"
All (chorus) "Brilliant" !
Allow me to nudge this towards 50 posts... I am not completely neutral on Saatchis and I agree that they're ripping their paying clients off by selling them less than good work. Having Kevin Roberts on the board (even if his sister is no longer head of Telecom HR) will only go so far. To paraphrase some presidential candidate or other, it' s the advertising, stupid. And this advertising is.
Pleased I'm the cleverest here.
Post new comment or question
To share this article, click on a service below