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Internet hooked up by the time you move house or two months' free — Slingshot

I've never used Slingshot, so I can't tell you whether the CallPlus subsidiary offers great service, or not (though there's typically some animated debate in Comments or on Twitter whenever I post about the ISP).

But I do like some of its policies, which are worthy of the cliché "pushing the envelope". Slingshot has been first or one of the front runners in areas like unlimited plans, rollover data, and a global mode — or the ability to mask your country-of-origin as you surf so you can access commercial content services like Netflix that are usuallly geoblocked to Kiwis.

This week Slingshot came up with another nifty proposition: a moving house guarantee.

Slingshot GM Taryn Hamilton says as long as new or existing customers give at least seven days' notice, the ISP will guarantee to have broadband up and running by the time they move in.

What happens if there's an act of God or Chorus contractor strike or other freak incident that prevents that outcome?

You'll get two months' free broadband.

Nice. Anecdotally, it seems an ISP failing to get broadband up-and-running is a common problem for house movers.

So hopefully other ISPs will follow Slingshot's guarantee (if you already have, drop us a line or share in Comments).

And remember that if you have a hassle with your internet provider over moving house — or anything else — you can take your case to the Telecommunication Dispute Resolution service, headed by David Russell (ex-Consumer).

ckeall@nbr.co.nz

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Comments and questions
3

Haha two months is not enough, it took Slingshot over 2 months to connect our internet when we moved a few years ago. I contacted them 10 days prior to moving and over 2 months later gave up and cancelled the connection, swapping to one of the big ISP's. Their contact center, like the rest was near on impossible to get in touch with and they never stuck to their word. I personally would not touch their service with a barge pole.

A lot has changed in three years, take the challenge!

3 weeks is how long it took slingshot to even bother acknowledging my application to move to them as my ISP....that was in Jan 14. I can imagine they will be shelling out for this 2 months free regularly based on my experiences with switching to them...Incidentally I ended up getting two months free. Now 4 months on I countdown to the contract expiration date so I can move back to a proper ISP. 2 months free doesn't make up for woeful service on multiple levels