Spark finally ditches Yahoo, moves Xtra mail to New Zealand company SMX

NBR Rich Lister Sam Morgan
SPKadd to my Stocks
SPK Spark New Zealand Limited
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After nine years punctuated by security hassles, spam, phishing attacks and confusion, Spark is finally ditching Yahoo as the provider of its Xtra mail service — which is being moved to New Zealand company SMX.

SMX's major shareholders include NBR Rich Lister Sam Morgan.

Spark's PR trumpets that it has decided to "bring Xtra Mail home" but Yahoo's recent financial problems and recent firesale to Verizon may have also helped it make the final cut.

The company says it has already moved 11,000 business email accounts onto SMX.

Several hundred thousand home customers will follow in the three months from January.

Spark won't give a dollar figure for the cost of the transition, but tells NBR it will be a "This is a significant multi-million dollar investment in our customer email platform."

There will be one final bit of possible pain for Xtra users.

All customers will need to give Spark opt-in permission for the change before 30 November to ensure settings and emails are saved. 

And those using "IMAP" email software (most people) will also have to tweak some settings ahead of the migration beginning in the New Year.

Spark says, "Customers will need to opt-in to the migration process as soon as possible to ensure their contacts, calendar entries and emails are migrated from Yahoo - they will retain their Xtra email address. Customers can go to www.spark.co.nz/email for more information or they can call a dedicated Xtra helpline on 0800 934 348 if they have any questions."

BELOW: Spark's Xtra Mail transition site falls over almost straight away:


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36 Comments & Questions

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Been with Xtra since day one & ridden the up's and down's and being not too tech-savvy I am always a reluctant switcher..

This last weekend I lost [Spark] broadband for most of Sunday; phoned for clarification & was welcomed by a 2-hour+ wait on the phone.. Bloody disgraceful really..

A few months ago I rang them because Slingshot were offering a deal that would save me $15 a month [for the same thing] - so they now Credit me $15 a month for parity.. I said to the girl "do you know how much respect/loyalty I would have extended to Spark if you'd simply done this without me having to ask ?"

She agreed.. but she was in Manilla & hardly understood a word I said..

So I suppose I am anybody's from now on.. but I still hate the switching exercise.

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and I forgot to whinge about little Sam.. bit of tall-poppy I suppose, but once Trade Me took off [& good on him for heaven's sake] the fees/commission/slice just secretly grew & grew.. while you weren't looking.

I just wonder if this boy has the same plan in mind for Spark.. get 'em cornered - then screw as best you can get away with.

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Spark has not released financial details beyond telling NBR it is a "multi million dollar" transition, but you've got to assume it was a competitive tender and that it will be a fixed cost per customer contract.

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About time. Yahoo has been nothing but poison for Spark/Telecom. Calling Yahoo an disaster run by idiots is an insult to idiots. They couldn't organise a bonk and a beer in a brothel with a bar.

SMX have been pretty decent to deal with over the past couple of years. Let's hope they can keep the standard up with all the extra work.

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Why on earth would you have an ISP supplied email address??? Are people mad? It locks you in, if you switch providers, you have to keep paying Spark for the privilege of keeping an @xtra address. But I suppose thats what they want...

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I have had an'xtra' email ever since I got the internet. I never want to give up xtra because it's part of me and I like it a lot. I hope it's not too hard to change the Settings, when it goes from Yahoo to SMX.

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Could be worse they could migrate it to hotmail.

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well I can't get into my emails at all now, wont accept my password, wont accept my question, and only way to reset passwords etc is via the dam email which I cant get into... usless....

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Hi Caro. Am having the same problem. Can't get back into my Yahoo emails, have spent 3 days trying to get answers from Spark - agree - utterly useless. Have no idea what to do now as I need my emails and what they contain. Waited 36 hours for contact back from Spark - still waiting!!!

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can't agree more, wil probably ditch them

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This is a disaster to be polite
Off line again.
Can not get my mail
How is one supposed to get work done with this continual mess.
I do wish SPARK would get it right.
One fine one day not working..
What are you going to do for your custmers this is a disgrace

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This is downright rediculose that I am not able to use email all this time.How many days has it been Spark.Please sort this out as I am so fed up with the lack of service

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Can't get into my email on my pc but ok on cell phone! WHY ???

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I hear that Spark can't force Xtra email accounts back to their own platform. Customers have to opt in to change to new provider so if people stay with yahoo then they would be free to change their isp without the fear of losing their xtra email accounts because Spark wont be able to touch it.

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Gave permission to change, changed password then can't receive or send emails. Rang for call back 3 times. Spark rang back third time - can now send emails but still can't receive emails. She said I had to ring the broadband help and gave me number, but just realised it is the same number I had rung to get call back to talk to her. What the ........!

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Second time this week xtra email has been out - couldn't find any information in outages - any ideas?

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I can't even get my emails what's happening

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What happens if I decide not to change

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What has happened to this? I haven't noticed any change yet and it is mid-March

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I noticed a change,---all the Viagra spam suddenly stopped about 2 weeks ago. LOL

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What a bunch of berks still can't get emails not for the want of trying either. I have also been with spark since day one There is absolutely nothing simple about the so called change over ,FOR THE BEST they tell us!!! .if not fixed within another week I will go to slingshot.Bet if I owed them. Spark,some money they'd soon find me and it wouldn't take 6 or more hours either.

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After changing from yahoo I am not getting any e mail on my iPad why?

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I am a Remote Nurse in NT Australia. this service is absolutely disastrous for me. I have been trying to get access my emails via spark etc for last 3 days, spending hours. I actually need access to all my emails including work and personal which is now tied up, with no access. My personal Service Tablet is also not accessible due to Xtra's inadequate management and inability to arrange the changeover in a seamless way. It is inappropriate to loyal NZ residents working overseas and in my case across the ditch to having to experience. Kiri Munro - (sorry for the gripe but I feel it is very valid)

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I've got emails on my PC but not my mobile!

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Since the change over from yahoo I now have to go thro' hoops to get into my email. each time I log in it takes me to the check your status go thro' that have to put in my email address and my pass word, I even ask to be kept signed in but still have all this. I hate the new look of the screen I hate the changes in fact beginning to hate Spark after being with telecom since 1972.

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Spark get my vote as the most useless corporate in NZ. What a farce this Yahoo switch over as been. I have phoned Spark 8 times now to get sorted and no one knows what they are doing. A disgrace. I will go to another provider that understands customer service. Spark are a pack of idiots.

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This whole thing has cost me a bundle. Is this just keeping bums on seats. Spent hours on the phone trying to retrieve live mails, then finally was conected to xtra mail. have just mastered this and now cant receive any emails again. What the hell is going on. Why cant you just leave it simple. It will not accept the fact that we do have an account. I am sick and tired of this whole procedure

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Like other comments I have just read, I am sick of reading that my password is incorrect. Then have to call Spark to get it reset. This then taking another few hours to days!!!!! I want to change to GMAIL but not sure how to forward emails from my xtra account to my gmail. Any help with this move would be appreciated.

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You can download the outlook app and set up an IMAP account to get your xtra mail
Works great
It's not yahoo but it something

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pretty poor effort. I can no longer access email on my phone as it's 'too old', I can no longer send email from another email account due to 'security issues', emails disappear after two weeks from my inbox but no one can tell me why, hours on the phone trying to sort issues out with people who don't know the answers, complicated features added which I don't want, the list goes on. V disappointed.

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Be good if i could log into the bloody thing!!!!!!!!

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I, too. can not log in to my email,

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I have spent almost 35 hours on the phone in the last month with one issue or another. I am in recovery from radio therapy post breast surgery and not supposed to be exposing myself to any stress. So thanks Spark. Then I finally am able to receive email via hotspot and the merge , I gave full time and authority to bring my email across from Yahoo. I find out today I have lost all my email back from the 9th April. Really important legal documents, deceased family and friends emails. I am totally in shock. I'm just reading up now about the IMAP clause, but there was no information given last year to myself. Is there anyway to retrieve my emails?

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always have plan B. wich is have a backup.

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God people. most people who moan about this provider or that dont understand email setup. Seek help. Dont just post here understand how it all works. use bit of common sense. Its sometimes called "user error "

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I have had more problems since spark become involved than I ever had under yahoo. I am being told by your operators the problems are mine and yet everything worked fine under yahoo`s steward ship

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