Spark refunds 135,000 ex-customers as ComCom investigates

Spark exec Grant McBeath: amounts range from a few cents to over $100

Spark says it will refund 135,000 ex-customers who had credit left in their accounts after leaving the telco.

The customers will be contacted directly.

The telco says the amounts involved range from "a few cents to over $100."

One report says the total amount involved is around $1m. Spark refused comment on that point. It has not made a formal disclosure to the NZX, indicating the sum involved is relatively modest.

The repayment campaign follows a Commerce Commission investigation.

Spark is in discussions with the Commerce Commission about a billing system issue and two operational issues that relate to a small proportion of the outstanding credits, acting Spark home, mobile and business chief executive Grant McBeath says.

"While this investigation is ongoing, it prompted Spark take a look at the broader issue of account credits. As a result, we decided to take a more public, proactive approach and run a public campaign to encourage former customers to claim their credits."


4 · Got a question about this story? Leave it in Comments & Questions below.

This article is tagged with the following keywords. Find out more about MyNBR Tags

Post Comment

4 Comments & Questions

Commenter icon key: Subscriber Verified

What about other Telco's? I've had a credit with Vodafone for years that they refuse to refund as I was no longer a customer. So every month I get a statement with my credit.

Reply
Share
  • 0
  • 0

Hi there - I'm in the comms team at Vodafone and this shouldn't be the case. I can look into it for you if you want to contact me direct on vodafone.media@vodafone.com

Reply
Share
  • 1
  • 0

Why didn't they just use it before they left. Many reasons no-doubt, hardly the telcos fault.

Reply
Share
  • 0
  • 1

Telco's usually bill a month in advance. If you cancel services shortly after your bill date (for the coming month) a part month for unused days will be credited back.

Reply
Share
  • 0
  • 0

Post New comment or question

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.