Transaction Services Group announces head of people and culture

Lydia Cyril.

This is a supplied media release.

Transaction Services Group (TSG), a global revenue management services provider, announces the appointment of Lucia Cyril as head of people and culture.

With 10 years’ human resources and strategic planning experience, Ms Cyril joins the TSG executive team, leading the organisation’s people strategy. The scope includes organisational leadership, culture and engagement; workforce planning and recruitment; organisational development and people capability; employment relations and HR advice; and workplace health safety and well-being.

Tom Bell, chief executive officer, says the new appointment is an integral component of the organisation’s focus on its people.

“We are committed to being an employer of choice and promoting a workplace culture that encourages loyalty and pride. Our group HR strategy aligns with this vision and Lucia’s appointment further bolsters this,” says Mr Bell.

“Lucia has a strong background and expertise in HR, as well as an understanding of the combination of software and services solutions that underpins TSG – this makes her well placed to spearhead the focus on our people and we look forward to having her input on our executive team.”

In previous roles, Ms Cyril has been involved in a range of people initiatives, including performance management processes, implementing learning and development programmes and qualifications for staff, health and safety initiatives, organisational change, employee engagement and recruitment strategy. Her most recent role has been with WEX, a global payment technology business.


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In my experience I have found that the people that do these jobs spend all their time looking at ways to cut staffing levels to save money. Then after they've gone the company realises that they really did need them, and asks them to come back.
If they had any sense they wouldn't bother with these HR people in the first place.

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