UPDATED: Xero outage resolved

Xero CEO Rod Drury
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UPDATED 1pm:

Xero says the problem has been resolved.

EARLIER:

Xero [NZX: XRO] has been experiencing problems with its servers all morning, with numerous customers saying they can’t log in to the accounting software company’s cloud platform.

“We are currently experiencing an issue within our application hosting infrastructure that is affecting a proportion of Xero customers. Xero’s operations team is working to identify and resolve the cause of the issue as soon as possible,” the listed company says in a blog.

At midday, Xero said it had identified the issue and its provider is working to fix the affected hardware.

"The outage is now affecting all users. We cannot tell you how sorry we are about this interruption. We are working hard alongside our provider to get this resolved," Xero said in an update.

Status website isitdownrightnow.com suggests Xero is having problems worldwide.

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6 Comments & Questions

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Good to know I'm not the only one affected. Can't do much at work right now.

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keep drinking the cloud KOOLAID. anyone with basic technical IT experience (a luxury in dimwitted IT Sales land) can see the big downsides of cloud computing. And when it goes down and gets hacked - businesses worldwide are effected - not just one business whose server might've died.

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Sound like you need to go and get some IT Technical Experience, then you can comment.

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so which cloud company do you work for john?

to say cloud computing has no big downsides that every business should consider before adopting is plain daft.

http://www.businessinsider.com.au/steve-wozniak-cloud-computing-will-cau...

http://www.infoworld.com/article/2612299/cloud-storage/cloud-storage-pro...

http://m.theregister.co.uk/2015/09/20/aws_database_outage/

and these effect many companies at once! not just one.

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Xero doesn't have the back up x2 or 3 to cover situations like this.
While I am at it, - last time I was told, Xero was hosted someplace in US of A,
Think about what happens to your data, should FBI in the US do a "Kim DotCom" on the server farm, for some else who is also hosted - what then happens to your data - bye bye data - best of luck, - don't think that you will access it any time soon. Oh dear - I knew that I shouldn't have gone with them !!!

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Xero is most definitely hosted in the US. Rackspace. Hence latency (speed) issues well known across the NZ/AU user base.

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