Online help

Please find a selection of frequently asked questions to help you use the National Business Review website. If you can't find an answer to your question here please email it to us: customerservices@nbr.co.nz.

To unsubscribe from a paid subscription, access your MyNBR dashboard (through the link on the right of the navbar along the top of our home page), phone 0800 843 627, email customerservices@nbr.co.nz

Help Categories:

NBR online subscriber content
Email alerts
User account details

Questions about NBR online subscriber content

How do I access the paid content from the NBR Daily Email Updates (i.e NBR Heads Up, NBR Last Call)

You first need to be logged in as a paid subscriber to NBR online. This will then enable you to access the paid content by using the links provided in the Daily NBR emails.

I am having problems with logging in! I have paid my subscription and have entered my username and password, but I am unable to view paid content.

Top four reasons:

  • You need to ensure that the email address you are using is the same one you subscribed with. If you need to verify this, please contact our Customer Services Team toll free for personal assistance (0800-843 627).
  • Have you forgotten your password? You can reset your password.
  • If payment has not been made within in six weeks of subscribing, access to your NBR online paid content will be temporarily blocked until payment has been received. You will receive a reminder email two weeks before your access is blocked.
  • You are logged on from more than five devices. Your NBR online premium subscription allows persistent ("remember me") logons on up to five devices. If you logon from a sixth, you will get bumped off one of the previous five.

I currently subscribe to The National Business Review newspaper – does this allow me access to NBR online paid content?

No - The NBR online subscription is a separate news service to the paper you are already receiving. You will recieve a discount though if you wish to also subscribe to NBR online, the investment would be $180 a year instead of $280.

How do I subscribe to NBR online?

Go to the subscription form at www.nbr.co.nz/subscribe and enter the required fields. You will be sent an email confirmation once you have subscribed.

If you are unsure if you are already subscribed to NBR online, just click on an NBR paid content article and follow the signup prompts, we will check your email address for you and take you through the steps to subscribe.

I receive the NBR Daily News email updates. Do I automatically qualify for NBR online paid content?

No. The NBR Daily Email Updates alone does not automatically qualify you to view paid content of NBR online paid content – you need to be a paid subscriber to access them.

Questions about email alerts

How do I sign up to the free NBR email alerts?

Simply go to our email alert subscription page, enter your details and select the email alerts you are interested in.

How do I unsubscribe from NBR email alerts?

The easiest way to unsubscribe is to simply click the "unsubscribe" link found at the bottom of every NBR email you receive. Failing that, you can email customerservices@nbr.co.nz and state which email alert you are unsubscribing from.

Questions about user account details

How do I update my personal details?

To update the details (email address, contact details, email subscriptions) of your account simply log-in to the website and go to MyNBR in the tool bar at the top of the page where you can update your details, after you have made your changes ensure you press "submit."