Online help

Please find a selection of frequently asked questions to help you use the National Business Review website. If you can't find an answer to your question here please email it to us: customerservices@nbr.co.nz.

To unsubscribe from a paid subscription, access your MyNBR dashboard (through the link on the right of the navbar along the top of our home page), phone 0800 843 627, email customerservices@nbr.co.nz

Help Categories:

NBR online Subscriber content
Email Alerts
User account details

Questions about NBR online Subscriber  Content

How do I access the subscriber content from the NBR Daily Email Updates (i.e NBR Heads Up, NBR Last Call)

You first need to be logged in as a subscriber to The National Business Review online paid content service on the www.nbr.co.nz website. This will then enable you to access the subscriber content by using the links provided in the Daily NBR Emails.

I am having problems with logging in! I have paid my subscription and have entered my username and password, but I am unable to view subscriber content

Top four reasons:

  • You need to ensure that the email address you are using is the same one you subscribed with. If you need to verify this, please contact our Customer Services Team toll free for personal assistance (0800-843 627).
  • Have you forgotten your password? You can reset your password here:
  • If payment has not been made within in 6 weeks of subscribing, access to your NBR online paid content will be temporarily blocked until payment has been received. You will receive a reminder email 2 weeks before your access is blocked.
  • You are logged on from more than five devices. Your NBR ONLINE premium subscription allows persistent ("remember me") logons on up to five devices. If you logon from a sixth, you will get bumped off one of the previous five.

How do I view NBR Online content?
NBR Online content is available to view anytime at www.nbr.co.nz . Please note that the NBR daily Email Alerts alone do not include the entire NBR subscriber-only content. Click on the headline to see a story, not the words "Paid Content" (which brings up a list of all paid articles).

I currently subscribe to The National Business Review paper – does this allow me access to The National Business Review online paid content?

No - The National Business Review online subscription is a separate news service to The National Business Review paper you are already receiving. You will recieve a discount though if you wish to also subscribe to NBR online, the investment would be $180 a year instead of $280.

How do I subscribe to The National Business Review online paid content?

If you are an existing user of the NBR (you subscribe to emails or purchased a print subscription online) you should first log-in to the website and then go to the subscription form at www.nbr.co.nz/subscribe and enter the required fields. You will be sent an email confirmation once you have subscribed.

If you are unsure if you are already subscribed to the nbr.co.nz website it is easy to click on a online Subscriber only article and follow the signup prompts, we will check your email address for you and take you through the steps to subscribe.

I receive the NBR Daily News Email updates. Do I automatically qualify for The National Business Review online paid content?

No. The NBR Daily Email updates alone does not automatically qualify you to view subscriber content of The National Business Review online paid content – you need to be a subscriber to The National Business Review online paid content news service.

Questions about Email alerts

How do I sign up to the free NBR email alerts?

Simply go to our email alert subscription page, enter your details and select the email alerts you are interested in

How do I unsubscribe?

The easiest way to unsubscribe is to simply click the "unsubscribe" link found at the bottom of every NBR email you receive, failing that you can email customerservices@nbr.co.nz and state which email alert you are unsubscribing from.

Questions about User account details

How do I update my personal details

To update any details (email address, contact details, email subscriptions) of your account simply log-in to the website and go to MyNBR in the tool bar at the top of the page where you can update your details, after you have made your changes ensure you press "submit"