STEVE BAYLISS on the growing empowerment of customers
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Foodstuffs group general manager marketing Steve Bayliss is this week’s featured guest on Sunday Business with Andrew Patterson.
The supermarket shopping experience has undergone a transformation in recent years. Greater variety, more artisan products, new loyalty programmes and plenty of in-store experiences have dramatically changed the customer engagement experience.
But new competitive threats also loom for the country's two major supermarket chains.
Mr Bayliss discusses the growing empowerment of customers, new trends in fast moving consumer goods and the growing importance of big data.