TIM WARREN on AI tools for business

Tim Warren

Tim Warren on how artificial intelligence is changing the business world

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NBR Radio has teamed up with Spotify to bring Sunday Business to its podcast platform. You can also listen to the full episode free on SoundCloud here

This week's featured guest on NBR Sunday Business with Andrew Patterson is Tim Warren, co-founder of Ambit.

Leading technology industry forecaster Gartner estimates 85% of all customer service interactions by 2020 will be managed by chatbots rather than humans.

This means the next time a customer calls a bank or insurance company it’s very likely they will be talking to a chatbot rather than a human.

Advances in artificial intelligence are moving rapidly and in just the past few years the power and applications of this technology have grown exponentially. 

Ambit, a locally-owned artificial intelligence company that specialises in building turnkey chatbots for enterprises, both for internal use and for contact with customers.

Its technology is a blend of scripts, natural language processing, human intervention capability and structured data capture and with the ability to drive proactive interactions.

The technology was previously only available to large corporates but SMEs are now able to take advantage of the power of artificial intelligence.

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2 Comments & Questions

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Why are developers focusing AI on human interaction oriented jobs?
AI is surely far better utilized for repetitive functions that do not require human understanding and adaptability to inter-personal issues.
It makes you wonder if they appreciate the diversity of human life and complexity of each individual human brain.

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Thanks Micky, Good question and you are on the money. The vast majority of jobs that AI is being tasked with are those that are highly repetitive and not suited to humans, or they are of a scale that make them impossible for humans to perform. This leaves humans to provide the interaction that only they can do.

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