Spark works through its support issue

Spark works through its support issue – in public

Spark is looking to improve its call centres and it's doing so via a very public process that's both admirable and excruciating.
 
Jason Paris talks about Spark's call centre support on NBR Radio and on demand on MyNBR Radio.

Chris Keall
Fri, 09 Oct 2015

Spark [NZX: SPK] is looking to improve its call centres and it’s doing so via a very public process that’s both admirable and excruciating.

Every company keeps a call centre score card but usually metrics like call-waiting times are buried somewhere in its website, or you only hear them while

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