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Comings and Goings
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Delta Insurance Group expands management team

Current advisory board member Kent Chaplin will be chief operating officer.

Thu, 25 Feb 2021

Homegrown Kiwi underwriting agency Delta Insurance Group has expanded its management team with the appointment of current advisory board member Kent Chaplin as chief operating officer (COO) to support its global growth plans.

Chaplin is former CEO and regional head for Lloyd’s in Asia-Pacific.

Group managing director Ian Pollard says the decision to appoint a COO arose from Delta’s strategic planning sessions in late 2020 as the company looked at the long-term future of the business and the insurance industry. “Last year, we saw very positive growth for Delta here – almost 25% – and double that in the Asia-Pacific region, despite the impact of Covid-19,” he said.

Pollard said Chaplin’s appointment was a logical : “Kent joined us in 2019 as an adviser to our board, with vast experience of our markets … what he offered was a perfect fit. We see his appointment in this more direct, full-time role as a key to taking us to that next level and we’re thrilled to have him on the team.”

Chaplin’s skills were an excellent complement to those of the current management team, Pollard said. “In particular, he brings a familiarity with the global insurance world and culture – regulatory, technical and claims knowledge – from his time with Lloyd’s that will be invaluable to Delta as we grow.”

Chaplin said: “I greatly admire the company’s vision, culture and purpose – and its world-class team. It’s a privilege to now be a full-time part of that team … We share a view on the vast opportunities for the industry and a desire to provide industry leadership in a complex and risky world where the pandemic is one of many challenges and where the continued protection of customers is paramount.”

Chaplin sees three major challenges for the company and the industry: “How to remain relevant to society in a rapidly changing risk and regulatory environment; how to ensure our products are fit-for-purpose for customers and optimise customer outcomes when requirements often change unpredictably; and how to embrace the global technology revolution to ensure the business is easy to access, responsive and efficient.

“At the centre of all of that is our vision: To make the world a safer place.”

Background

A graduate of Auckland University, Chaplin began his career in New Zealand in 1993 as a practising barrister and solicitor, before moving to London where he practised insurance law. There he was a former CEO and regional head for Lloyd’s in Asia-Pacific.

He has had more than 25 years’ experience in the insurance industry with strengths in insurance law, executive management, underwriting oversight, claims, operations, compliance and regulatory affairs, strategy and market development.

More recently he worked for US-headquartered company DXC Technology (NYSE: DXC) leading its global reinsurance and specialty sales vertical.

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Delta Insurance Group expands management team
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