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Past pain prepared Fonterra for pandemic

Incident management system ‘born out of ugly situation,’ says CEO.

Tim Hunter Mon, 20 Apr 2020

Fonterra’s painful experience of crisis in the past meant the co-op responded firmly and quickly to the Covid-19 outbreak, says chief executive Miles Hurrell.

“We’ve had very few Covid cases in our business,” he said.

Hurrell said the low number, which he put at fewer than 10, was

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Past pain prepared Fonterra for pandemic
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