Public sector's poor productivity is holding back the 'high wage' economy
A reluctance to adopt new ideas has left the public service’s move to a customer-centric business model about 20 years behind the private sector.
Nevil Gibson
Tue, 21 Aug 2018
© All content copyright NBR. Do not reproduce in any form without permission, even if you have a paid subscription.
“Few government agencies measure the productivity of their services, and some lack the capability or inclination to do so. Many agencies are risk-averse and through prescriptive and inflexible commissioning arrangements, make it difficult for contracted service providers to innovate. The
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Nevil Gibson
Tue, 21 Aug 2018
© All content copyright NBR. Do not reproduce in any form without permission, even if you have a paid subscription.