Public sector's poor productivity is holding back the 'high wage' economy
A reluctance to adopt new ideas has left the public service’s move to a customer-centric business model about 20 years behind the private sector.
Nevil Gibson Tue, 21 Aug 2018
“Few government agencies measure the productivity of their services, and some lack the capability or inclination to do so. Many agencies are risk-averse and through prescriptive and inflexible commissioning arrangements, make it difficult for contracted service providers to innovate. The