NBR FAQs | The National Business Review

NBR FAQs

GENERAL

How do I subscribe to NBR?
To subscribe to the National Business Review please visit https://www.nbr.co.nz/subscriptions and choose from our Digital and Newspaper options.

Is there a minimum term or contract period for an NBR subscription?
Each Subscription is auto-renewed at the end of its term until it has been cancelled. https://www.nbr.co.nz/subscriptions

Can I read articles on the website if I don’t subscribe?
The NBR is a paid content subscription service. Unlike traditional news publications that rely on advertising for their survival, we put the trust in our reader's hands to decide whether our content is worth paying for. We do share sections of our content on our social media channels. However, if you are looking for in-depth and investigative business journalism, you will need to subscribe to one of our paid subscription options HERE.

Do you have an NBR app?
Yes and it's available for iOS and Android. Click this link, select your marketplace and download the App. Always ensure you are on the latest version of the app as we are continually releasing updates with fixes and enhancements. 

Work with a company that has an IP Subscription to NBR?
For after-hours access, ensure you have your OWN Premium Individual Online Subscription.

What do you do with my personal information?
The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide the best possible quality of customer service. For full details please see our Privacy Policy.


This policy sets out:

  • What is considered personal information;
  • What personal information we collect and hold;
  • How we collect, hold, use or disclose personal information;
  • The purposes for which we collect personal information;
  • What cookies are and how NBR uses them;
  • How to contact us.
     

How do I get the NBR Rich List?
We are no longer releasing a magazine copy of the NBR Rich List. The NBR Rich List will be displayed in its entirety on our website. To access this content, you will need to have a Digital subscription to NBR Online

 

TECHNICAL HELP & SUPPORT

I am having trouble logging in, what should I do?
Although NBR does remember you once you’ve logged in, for security reasons there could be a number of reasons why you may have been logged out including:

  • If it has been longer than 21 days since you visited NBR. You will automatically be logged out from all devices.
  • If you have a new device (mobile, laptop/desktop or tablet), are accessing NBR from a new browser or through a newly downloaded app (this includes Social Media apps), then you will need to log in again. Once you have done so, you will be remembered accessing from this new device or location and will not have to do so again.
  • You have not cleared your cache/cookies from your device/browser in a while. Usually, this is not a problem but when websites update remembering that old version can sometimes cause a problem. Clearing cookies and cache tells the browser to start over. This process differs from device to device and the browser you use. That means the easiest way to do the above is Google ‘delete cookies & cache on (device, for example, iPhone) & (browser, for example, Safari).

 

If after taking into consideration/trying the above you are still experiencing problems logging in, please contact us at customerservices@nbr.co.nz or on +64 (0)9 307 1629 and we’ll help you out asap.

 

How can I report an issue or broken links?
If you experience any technical issues, site faults or design issues with NBR, you can simply click on the Contact Us link at the bottom of the page and send us a quick email as to what the issue is. We’ll then respond to this and address the problem asap.
 

How do I reset my password?
You can reset your password at any time.

If you are logged in, click on your My Account (Top right-hand corner of the screen) and then the Account Settings option. On this page click ‘reset your password’ and following the instruction.

If you are not logged in, click on the login button and then on the ‘Forgotten Password’ link, enter your email address and you will then be sent an email with a link to reset your password.

*If you do not receive the email within two minutes, check Spam or Junk mail.

 

 

MANAGING YOUR ACCOUNT

 

How can I update billing information/update my credit card details?
Click on your My Account in the top right and select ‘Account Settings’ and navigate to ‘Billing Info’ Here you can simply update your billing info along with updating your credit card details.

If you have a newspaper delivery, please call Customer Service on +64(0)9 307 1629 and we’ll update your info over the phone.

How do I upgrade my subscription type?
Should you wish to upgrade your subscription click on My Account in the top right, select ‘Account Settings’ and navigate to the ‘Subscription’ tab.

Click on the Upgrade button and then select the subscription type you would like to upgrade to and follow the steps.

How do I access a monthly tax receipt for my subscription purchase?
To ensure that you receive a monthly Tax Invoice, click on My Account > Account Settings > Billing Info.

Check to see whether the 'I want to receive a monthly invoice by email' box is ticked. If not, tick this box and you will then be sent a recurring tax invoice each month.

If you would like your tax invoice sent to another email address (such as your company accounts department), just fill in the alternative email address under the tick box

How do I cancel my subscription?
Your subscription to NBR will renew automatically under the Subscription Terms that you accepted at the time of purchase. Should you wish to cancel your subscription you will need to advise us before your next renewal date.

You can request to cancel at any time through the subscription page in your account settings. Alternatively, contact us at customerservices@nbr.co.nz or on +64(0)9 307 1629 and we’ll help you out as soon as possible.

How do I unsubscribe from the email newsletter?
When you receive the next email, or look back at the most recent one, scroll to the bottom of the email newsletter, and click on the link that says ‘To be instantly unsubscribed from this email, click here.’

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