AI and tech to replace more humans at Vodafone
Telco insists that fewer staff will improve customer service.
Better customer service, provided by fewer staff but more technology, is the goal for the coming one to two years at Vodafone, with the telco saying it would lay off 200 of its 2000 staff, mainly in back office and management positions, in the next few months.
The news seems to have come as
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