FMA boss asks insurers to welcome complaints as claims hit $890m
Kiwis not big on complaining to businesses, Samantha Barrass says, but complaints should be considered 'gold'.
The head of the Financial Markets Authority has put insurers on notice about how they deal with customers in the wake of Auckland’s floods and Cyclone Gabrielle, saying they need to adopt an open, non-defensive mindset to complaints.
And Samantha Barrass said insurers should be improving their
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