Nikki Goodman has more than 15 years of leadership in the field of customer experience and brand strategist.
Nikki Goodman.
Sky has announced that Nikki Goodman has been appointed to the role.
Goodman is a highly accomplished customer experience (CX) and brand strategist with more than 15 years of leadership in the field. She has previously worked with Sky as a strategic adviser and is known for transforming customer-focused ideas into real business success. Previous roles include serving as general manager of customer experience at Air New Zealand, where she led initiatives that strengthened the connection between CX, brand, and operations.
In her most recent role at ThoughtFull, Goodman has partnered with top organisations such as Kiwibank, NZ Merino, Cooper and Company, Port of Auckland, Vodafone, Southern Cross – as well as Sky – to develop strategies and experiences that amplify those brands and enhance their overall customer journey.
Sky chief executive Sophie Moloney said: “We are delighted to welcome Nikki to the Sky team. She is a strategic thinker with a strong focus on execution and a genuine passion for customers being at the heart of every business. Nikki’s many years of leadership in CX and brand will be highly valuable to us as we continue to strive to be a customer-led company in FY26 and beyond. I am looking forward to her contribution as CCO and as a key member of our executive team.”
Goodman will join Sky in mid-October, picking up the baton from Ant Dureau who has been interim chief customer officer for the past 12 months. Sydney-based Dureau will continue to support Sky in a strategic advisory capacity, including assisting with the transition to Goodman.
Moloney said: “I am grateful to Ant for his excellent stewardship of our customer team over the past year. From the impactful customer communication campaign during our satellite migration, through to clever promotions and initiatives to engage, attract and retain customers, Ant has been a constant champion for the customer. I am also grateful for his calm leadership during a significant year for Sky’s customer team, as we navigated satellite migration and the impact of tough economic conditions on household wallets, and I look forward to his further contribution before he returns to his consulting business.”
This is supplied content and not commissioned or paid for by NBR.
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