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Consumer NZ campaign targets unfair contract terms as law change kicks in

Gym memberships, pay TV provider contracts will be in the gun.

Mon, 16 Mar 2015

Consumer NZ has launched a campaign to target the use of unfair terms in consumer contracts.

Chief executive Sue Chetwin said the “Play Fair” campaign was being launched to coincide with a ban on unfair terms which takes effect from March 17 as part of an update to the Fair Trading Act.

The Commerce Commission says it will be actively enforcing the new law from tomorrow.

Ms Chetwin said companies had been given generous notice of the ban to give them time to review their contracts and remove unfair terms. “However, there’s little evidence this had happened. We’re launching our ‘Play Fair’ campaign to highlight companies which continue to use unfair terms despite the ban,” she said.

These terms unfairly privilege the seller over the buyer, Ms Chetwin said. “They can include terms that give the company unilateral rights to vary the contract, the goods or services supplied, or even the price.”

Ms Chetwin said gym contracts would be one of the first targets of its campaign.

“Gym contracts can give the gym wide-ranging rights to vary its services. But the rights available to the consumer may be extremely limited and costly to use,” she said.

In Australia, which introduced a ban on unfair terms in 2010, companies are now being taken to court over the use of these terms. A Federal Court ruling in 2013 forced an Australian telco to remove terms that gave it unilateral rights to cancel and to vary the price without allowing customers to opt out.

Ms Chetwin said the ban on unfair terms was one of the most significant changes to New Zealand’s consumer law in the past 20 years.

The ban, introduced in amendments to the Fair Trading Act in 2013, will apply to unfair terms in standard-form consumer contracts – the pre-written terms and conditions used by electricity retailers, telcos, finance providers, pay-TV operators and many other companies. 

Ms Chetwin said Consumer would be filing complaints with the Commerce Commission about any company which continues to use unfair terms after the ban takes effect on 17 March.


Campaign Q&A

What’s the definition on an unfair term?

The Fair Trading Act defines a term as unfair if it:  

  • would cause a significant imbalance between the rights of the company and the consumer  
  • is not reasonably necessary to protect the legitimate interests of the company  
  • would cause detriment, whether financial or otherwise, to the consumer if it were to be applied or relied on. 

What terms are likely to be considered unfair?

The Act contains a list of terms that the courts are likely to regard as unfair. The list includes terms that allow a company tounilaterally:  

  • vary the terms of the contract
  • terminate the contract
  • renew or not renew the contract
  • penalise the consumer for breaching or ending the contract
  • vary the price without giving the consumer the right to end the contract
  • vary the characteristics of the goods or services to be supplied. 


Does the ban apply to all contracts?
The ban applies to standard-form consumer contracts which are entered into, varied or renewed from 17 March 2015. However, the ban won’t apply to insurance contracts. After successful lobbying, the insurance industry was exempted from the ban. The exemption means any existing insurance policy is allowed to contain unfair terms. The ban will only apply with limited effect to new insurance policies taken out after 17 March


Who can challenge an unfair term?

At present, only the Commerce Commission can challenge unfair terms in the courts. However, anyone can ask the commission to seek a declaration from the court that a term is unfair. Consumer NZ would like the law amended so individual consumers can also challenge these terms. 


What are the penalties for including unfair terms in a consumer contract?

Any company which tries to impose an unfair term on its customers runs the risk of breaching the Fair Trading Act and a $600,000 fine.  

More information is available at  and on the Commerce Commission's online guide to the new law here.

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Consumer NZ campaign targets unfair contract terms as law change kicks in