Gen-i keeps foot in the door at CBA
Telecom unit wins some business at what used to be its largest customer.
Telecom unit wins some business at what used to be its largest customer.
Gen-i says it has won a competitive tender to offer contact centre services to the Commonwealth Bank of Australia – maintaining at foothold at the company that used to be its largest customer.
The Telecom services division declined to put a dollar value on the five-year contract.
It will cover around 1500 calling agents as CBA introduces new technologies to allow more flexible working arrangements, and moves from traditional on-premise PABXes to cloud-based IP services.
Gen-i has been CBA's incumbent call centre services provider since 2000.
In April 2009, Telstra replaced Gen-i as CBA’s main telecommunications provider.
Gen-i chose not to re-tender for the contract, worth around $1 billion over ten years.
The Telecom unit said it was re-focusing on IT and telco services for smaller business.
Gen-i staff continued to work for CBA into 2011 as the contract was wound down.
Telecom shares [NZX:TEL] were up 3.35% to $2.47 in late trading.