How to survive and thrive in the new subscription economy
How do you keep a customer forever? Turn them into a subscriber. Watch Nathan Smith's interview with Jason Carley and Iman Ghodosi.
Tue, 31 Jul 2018
The late, great management pioneer Peter Drucker once said the purpose of business is to create a customer. If he were alive today, maybe he’d change that to “subscriber.”
Over the past century or so, business operated with a model of mass production. Due to how expensive it was to alter