Air NZ annoys customers, non-rehired staff and travel agents
OPINION: It wasn't the best week in PR for our national carrier.
Air New Zealand's flights were disrupted early this week by bad weather. Attribution: Masakatsu Ukon
For a company that prides itself on its public relations, Air New Zealand had a doozy of a week.
First up, that wild weather, which meant hundreds of flights cancelled, and a huge backlog of grumpy passengers to shift around the country – not helped by peak school holiday travel.
The weather itself
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