From cockpit to tarmac
Former A380 captain's ground-based view of aviation's woes.
Airline and airport executives need to get back to basics and start treating staff as they want staff to treat their customers.
The news from the coalface it’s not at all good. But, before I get to that, I want to share with you a personal paradigm shift of becoming an aircraft refueller at Auckland Airport.
The job is surprisingly technical and interesting, but I mainly did it to fill in time and get my slowly expanding
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