From cockpit to tarmac
Former A380 captain's ground-based view of aviation's woes.
Airline and airport executives need to get back to basics and start treating staff as they want staff to treat their customers.
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The news from the coalface it’s not at all good. But, before I get to that, I want to share with you a personal paradigm shift of becoming an aircraft refueller at Auckland Airport.
The job is surprisingly technical and interesting, but I mainly did it to fill in time and get my slowly expanding
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