Understanding fairness in financial services: ‘what’s fair?’
ANALYSIS: We need an appreciation of the key factors influencing consumers’ perceptions of fairness in retail financial services.
To understand fairness, one has to understand what you will get from a transaction and what your counterparty will receive.
Back in July, the Financial Markets Authority published a report, Understanding Fairness in Financial Services . Today we will kick off with the first of a four-part series on fairness, including a deep dive on what affects perceptions thereof; why most retail investors aren’t equipped to have a
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