Complex digital govt services causing users to ‘disengage’
Digital divide needs closing, with connectivity not a problem but online services too complicated, new report finds.
WATCH: Technology One New Zealand country manager John Mazenier speaks with Brent Edwards.
A new report has found the Covid-19 pandemic helped lift the proportion of New Zealanders engaging with government support on digital channels, but those struggling financially were least likely to.
Only 38% of people with a precarious financial status, which is defined as having unpaid bills or
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