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Netflix billing foul-up sees NZ customers charged multiple times in same month

Streaming video service responds.

Chris Keall
Tue, 26 May 2015

Netflix says it has fixed a problem that saw Australian and New Zealand customers charged multiple times in the same month.

Social media lit up with complaints yesterday, with some people saying their credit cards had been billed eight or 13 times.

A spokesman for Netflix, Jai Dattani, tells NBR the problem has now been fixed and only affected "a small percentage" of NZ and Australian subscribers.

"While no extra money was withdrawn from users' accounts, it may take several days for the authorisations to drop from users' bank accounts."

One user complained "you took $194.87 out of my bank without my permission the money that was there to feed them then I have to wait 7-10 days for my money back who is keeping the interest your earning on my money and then there is nothing I can do about it [sic]."

But Mr Dattani is sticking to the company's line that no extra money was actually taken out of accounts.

"Authorisations are counted as holds at some banks. While the money is still there, the bank counts it as subject to withdrawal until the holds clear," he says.

Chris Keall
Tue, 26 May 2015
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Netflix billing foul-up sees NZ customers charged multiple times in same month
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