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Hot Topic EARNINGS
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Sky TV's channel upgrade promotion lands it in hot water


Sky TV given a warning for overcharging customers.

Blair Cunningham
Fri, 06 Jul 2012

Sky TV is now nearly $56,000 lighter in the pocket after a warning from the Commerce Commission for "potentially misleading customers".

A paying customer complained to the commission earlier this year after being overcharged for upgrading to a selected premium channel.

At the time, Sky was promoting the upgrade for just $1, with the proceeds to be donated to Auckland's Starship Foundation.

The customer complained that after leaving a message with Sky's interactive voice recognition service, the full retail price of $25 was charged.

The commission's manager of competition, Greg Allan, says another 2633 subscribers were found to have been overcharged.

"Sky established its [interactive voice recognition] service had not been updated with the correct pricing information.

"Sky has admitted the mistake and credited affected subscribers to the tune of $55,990. They've also donated the correct sum to Starship Foundation." 

He says the commission has issued a warning to Sky and that "Sky's prompt response to the issue is commendable".

Blair Cunningham
Fri, 06 Jul 2012
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Sky TV's channel upgrade promotion lands it in hot water
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