UPDATE Wednesday 8.30am: Although TelstraClear's servers are officially up and running, customer messages to NBR indicate that the country's second largest ISP has yet to clear the email backlog caused by the outage."It is Wednesday morning and here
UPDATE Wednesday 8.30am: Although TelstraClear's servers are officially up and running, customer messages to NBR indicate that the country's second largest ISP has yet to clear the email backlog caused by the outage.
"It is Wednesday morning and here in Taranaki I still have no email. Why can't TelstraClear tell us what is going on?" posted one reader.
Other comments posted this morning include "It's now 36 hours after the breakdown and I still can't get my emails" and "Telstra is handling this pretty badly... no mention of an apology for disruptions or any real indication of when things will be restored! Not happy ... "
Plus: "We're a TelstraClear customer and had no idea why emails were not arriving until NBR alerted us. I would have thought they could have taken more efforts to communicate with customers. Given that they are a hi-tech telcommunications company there must be options, perhaps a text to the cellphone on the same account?"
And the immortal: "Now's good."
TelstraClear's email servers failed on Monday afternoon, wiping service for around 180,000 customers nationwide.
The carrier says it does not anticipate that any email was lost during the outage, although it has yet to confirm.
TelstraClear has yet to respond to NBR's queries this morning.
UPDATE Tuesday 4pm: TelstraClear has just issued an advisory that it's email servers are now fully operational, and the company has begun the process of clearing its accumulated backlog of messages - which it as should be cleared "shortly".
TelstraClear has missed its early afternoon deadline to restore lost email service to customers.
The country's second largest internet service provider lost email service to all customers Monday evening.
The nationwide outage hit around 180,000 customers.
But at 1.30pm, a spokeswoman told NBR that fully 50% of customers are still without service.
The email problems were caused by a server outage.
TelstraClear's spokeswoman said the company did not anticipate that any email messages had been lost from customers accounts.
However, it cannot confirm this until service is fully restored - which the company hopes will happen by the end of the afternoon.
TelstraClear's call centres are currently overloaded. The company asks customers not to try and make contact unless a problem is urgent.
2010 has become something of an annus horribilis for the wholly-owned Telstra subsidiary, which earlier this year suffered international caching issues that meant many customers often had trouble viewing YouTube videos. The carrier has also had a number of outages on its Wellington and Christchurch cable networks.
