close
MENU
1 mins to read

Sorry Aucklanders, no XT compo

Yesterday, those who live north of the Bombay Hills got to feel a little of the XT pain so familiar to those live south of Taupo. 200 cellsites went haywire, causing dropped calls and delayed txts.But, for Aucklanders, no sweetener will follow.After Telec

Chris Keall
Fri, 09 Apr 2010

Yesterday, those who live north of the Bombay Hills got to feel a little of the XT pain so familiar to those live south of Taupo. 200 cellsites went haywire, causing dropped calls and delayed txts.

But, for Aucklanders, no sweetener will follow.

After Telecom’s second XT outage, in January, it announced a $5 million compensation package for customers south of Taupo.

And after the fourth XT outage, in February, $10 million in compo was announced, centered around 50%-off, three-month “loyalty discounts” for consumer and business customers who stuck with Telecom’s network.

But yesterday’s half-day outage in Auckland and Northland was not enough for Telecom to open its wallet.

Spokeswoman Katherine Murphy said there would be no compensation in the wake of the 9am to midday disruption.

Chris Keall
Fri, 09 Apr 2010
© All content copyright NBR. Do not reproduce in any form without permission, even if you have a paid subscription.
Sorry Aucklanders, no XT compo
4030
false