TelstraClear says it has resolved a problem that caused Microsoft's Hotmail, Live and MSN services to reject TelstraClear customers' email.
Messages from the ISP had ben erroneously marked as spam, and were blocked by Microsoft's systems.
The problem was first noted by the carrier at 9am Friday morning. It was resolved at 6.30pm, but some customers may still receive rejection notices for email sent to a Microsoft address before that time.
RAW DATA: TelstraClear statement:
Microsoft and TelstraClear have worked closely together and the issue with customer emails being rejected is now resolved. Emails sent to Hotmail-hosted addressees are no longer being rejected and should be delivered over the next few hours. Hotmail specialists advise that some of their servers may take up to 48 hours to allow emails through. In the meantime, those customers who received a message advising their email was rejected will need to re-send the message.
The problem occurred when some customers had their accounts compromised and these were used by spammers. Microsoft and TelstraClear teams are working together on ways to help minimise this problem re-occurring.
Both Microsoft and TelstraClear remind everyone with an email account that they should take precautions against Internet threats. Customers should use strong passwords and change them often, be aware of scam and phishing emails and not open attachments from unknown senders, or click suspicious links.
TelstraClear, banks, PayPal and other legitimate organisations will never send you an email asking for your account details or password. Every email of this type should be treated as a scam and deleted. Customers should also consider using software that will detect viruses and other computer threats, and ensure that this software is kept up-to-date. Microsoft recommend their free like Microsoft Security Essentials software to guard against viruses, spyware, and other evil software.
NBR staff
Sat, 03 Mar 2012
Sat, 03 Mar 2012
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TelstraClear customers get their Hotmail back
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