TelstraClear says sorry for TXT-a-Park overcharging
A billing error identified.
A billing error has today been identified where TelstraClear mobile customers using the TXT-a-park service have been over-charged GST.
TelstraClear has found and fixed the cause of the problem and all customers using TXT-a-park from today will be billed the correct amount. All customers charged extra GST will have their accounts credited any overcharged amount before their next billing cycle, says Steve Jackson, TelstraClear head of consumer sales and marketing products.
"We apologise to our customers for this mistake. We're reviewing our billing processes to ensure we capture any future service offering where, like TXT-a-park, GST has already been charged. Getting this sorted is a priority, and our team of experts will be pulling out all the stops to revise the billing system and ensure that customers are credited on their next bill. We will also be giving affected customers an extra $25 credit."
TXT-a-park charges are passed through to TelstraClear from the supplier and then on-billed to customers. TXT-a-park is the only service treated this way, and GST has mistakenly been applied.
TelstraClear lacks a mobile network of its own, but sells a rebadged version of Vodafone's service that has around 40,000 customers.
NZPA and NBR staff
Fri, 03 Jun 2011
Fri, 03 Jun 2011
© All content copyright NBR. Do not reproduce in any form without permission, even if you have a paid subscription.
TelstraClear says sorry for TXT-a-Park overcharging
15017